Senior Director, Operations Excellence

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Senior Director, Operations ExcellenceJob SummaryLeads the development of the vision and strategy of operational excellence in our data centers globally. Thinks and acts innovatively to create the best industry standards to operate the critical facility infrastructure in data centers that support the growth and scalability of the operations function globally.   Driving consistency and alignment as well as a customer-first mindset, implementing effective and efficient ways of working.  ResponsibilitiesDay to dayEnvision, partner, and drive strategic priorities across Global Data Center Operations, which enable the scale of our operations​Analyze data to identify operational trends and opportunities for improvementAssess global operational performance, including benchmarks against industry standards or best practicesCollaborate with various departments and teams to identify bottlenecks, challenges, and opportunities for improvementDevelop and implement new processes and procedures to improve operational efficiency and drive scalabilityPerformance Reporting: Regularly report to the executive team on the progress of operational excellence initiatives, including successes and areas for improvement. Establish and track against KPIs, SLAs, and metricsEnsure consistent customer, vendor and staff experience and on-the-ground response across all data centersDevelop and implement policies and procedures to ensure global consistency and effectiveness, including the required maintenance regimeDevelop tools for all stakeholders to have visibility on the status and progress of initiativesContribute to and/or support other departments to achieve endorsed business objectivesCoordinate with the global design and construction team to ensure global consistency and effectiveness, allowing for the operational readiness of local teams at RFSCollaborate and build effective relationships with Regional IBX Ops teams - understand their requirements, challenges, and strategic objectives to drive a proactive approach in setting the best industry standards.Team Leadership: Build and manage a team of process improvement professionals, fostering a culture of continuous improvement and innovation.  Leads and participates in regional initiatives to further develop our visionTraining and Development: Develop and deliver training programs to ensure that all employees understand and can contribute to process improvement effortsOrganizational Change Management: Implement change management strategies to drive adoption and ensure that process improvements are sustainedActs as the Equinix representative for all external inquiries around our operational capabilities and performanceLead Diverse teamsShape a collaborative, transparent, and entrepreneurial culture in tandem with the extended global operations leadership and the corporate leadership teamMotivate employees around a shared visionEmpower frontline resources to meet corporate sustainability needs through incentives and processContribute to Global forums as an advocate for efficiencyKnowledge and Experience soughtDemonstrated track record of data center or mission-critical operations management and maintenance; leadership and cross-functional management experienceSuccessful experience in creating a vision and strategy that delivers results and positive impactExperience optimizing a growing and evolving business – leading a large organization through a period of rapid growth, merger integration, or business transformationProven ability to implement new ways of working that enable growth and scale globally, achieving efficiencies whilst meeting the needs of the customerExperienced in leading and operating in a matrix environmentSkills and AttributesFocus on execution and results – establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for resultsAbility to provide thought leadership, think strategically and effectively communicate vision and influenceDemonstrate and instil the Equinix culture and valuesProven ability to build effective relationships across a global matrixed organizationAdept at balancing intense short-term pressures with overall long-term goalsQualificationsProven years of relatedexperience preferredMinimum of 15 years of related experience or equivalent work experience (15+). Bachelor’s, Master's, or PhD and/or equivalent work experienceEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.