Manager, Customer Success

Job Requisition ID #23WD74245Customer Success is a rapidly expanding team within the Autodesk Construction Solutions (ACS) organization and we're looking for a Manager to help shape the customer success function. Reporting to the ACS Senior Manager of Customer Success for Midmarket, you will manage a team of Customer Success Managers based in various locations in EMEA, ensuring your team has the right skills, processes, and tools in place to help their customers realize the full potential of Autodesk Construction Cloud Platform and Services. You will partner with your management peers within the Customer Success team to develop the framework of our CS team. Your team works with customers to proactively guide strategic value, expand solution adoption, and recommend best practices to increase their post-purchase experience. Responsibilities: You will coach and mentor a team on how to excel at customer successYou will build processes and best practices for a new team to followYou will guide the team to maximize retention and product engagement for some of our largest construction customersYou will work with executives at strategic accounts and be willing to step into relationships with your teamYou will analyze customer metrics and guide your team against specific adoption and engagement goalsYou will track account health to identify churn risk and work to eliminate that riskYou will partner across multiple teams within the Autodesk Construction Solutions organization and advocate on behalf of our customersYou will collaborate with Autodesk Channel partners and their leadership to deliver success for joint customers Minimum Qualifications: 5+ years of experience in a customer success or sales roleWorking knowledge of AEC workflows and awareness of BIM solutions focused on ConstructionAbility to travel up to 35%Curiosity with the desire to understand one of the largest, most complex industries out there (construction)Experience establishing communication and engagement with existing customers and leadershipExperience managing and prioritising relationships with a range of customers and internal stakeholdersProcess-driven and organizedAnalytical and metrics drivenProven track record in problem solvingYou have a history of high achievement and are ready to adapt your skills and experience to a growing team Preferred Qualifications: 3+ years of experience managing a client-facing teamYour customers will be based across several regions in EMEA so any professional proficiency of (in no order of preference) Spanish, Italian, French, German, Swedish, or DanishLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.Diversity & BelongingWe take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belongingAre you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).