Worldwide Retail ER Reporting and Analytics

Summary Posted: Dec 18, 2023 Weekly Hours: 40 Role Number: 200528594 At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Retail Executive Relations (ER) is the essential link between Apple customers and Apple's Executive Team, Public Relations, Investor Relations and Apple Legal in solving complex, sensitive issues. The primary responsibilities of the Worldwide Retail ER Reporting and Analytics Representative include performing data analysis, responding to ad-hoc data requests, identifying business trends and bring emerging issues to the attention of ER leadership. This position requires the ability to communicate and interact with multiple levels of management and cross-functional groups. The candidate must possess the ability to work with Retail ER Managers and businesses remotely and globally. To be successful in the role, the candidate must have extensive knowledge of Apple’s tools, standard operating procedures and Retail ER procedures. Key Qualifications Key Qualifications Highly proficient in data analytics, summary statistics, and principles of descriptive analysis, including advanced Tableau development Strong intuition for business with the ability to prioritize and manage the needs of multiple stakeholders Excellent communication and presentation skills, both written and verbal, to a wide range of teams with the ability to adjust communication for the intended audience/stakeholders Comfortable shifting between strategic and tactical capabilities as defined by the needs of each communication or project/program Customer focused with ability to work effectively and independently in a high-stress and fast-paced work environment Ability to support projects, prioritize workload, eliminate roadblocks and meet deadlines and timelines Proven cross-functional experience with the ability to work as part of a global team Innovative and creative in approaches to content management and global communications Demonstrates the ability to understand and explain complex business processes, systems, and tools Strong working global knowledge of Retail systems and processes Makes space to listen, learn, and amplify diverse perspectives and experiences Actively seeks out opportunities to champion and celebrate inclusion and diversity Description Description • Communicates with leadership on escalation and data trends, process changes, and potential risks to allow management to make well-informed decisions for the organization. • Incorporates customer satisfaction into all project activities with the goal of improving the overall experience through effective project management. • Meets commitments and resolves open action items, promptly communicating changes in scope. • Uses data analysis to support conclusions and decisions. Anticipates and adjusts for problems, risks, and roadblocks without impacting deliverables. • Measures performance against goals, evaluates results, and holds self and others accountable. • Responsible for managing an active case load and coordinating outreach to distressed customers as determined by business needs. Representatives communicate official positioning on company issues, develop creative solutions to complex customer problems, and identify and call out on opportunities for operational improvements. Education & Experience Education & Experience B.S. in Data Science, Computer Science, or equivalent experience Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $71,200 and $106,800, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.