Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys is hiring a Sr. Director, GSI Sales (EMEA) position that is focused on creating and driving partnerships with global business & IT consulting firms that create demand and influence the adoption of Genesys by our common customers and prospects. As the leader of the business partnership between Genesys and a specific set of named GSI partners, the Sr. Director, GSI Sales(EMEA) is responsible for developing, maintaining, and executing a global business plan. The business plan will be measured against key metrics such as annual revenue targets by named GSI Partners and the quantity of net new deals sourced by same. In addition, the plan will outline business development activities that can positively influence local enterprise and commercial segment customers to select Genesys as their CX platform. The multiyear plan will define the strategy & actions that will drive revenue growth for Genesys solutions through the go-to-market initiatives and uniquely branded partner solution offerings. As a senior representative for Genesys, the Sr. Director, GSI Sales (EMEA) will be involved in all aspects of relationship management between the key GSIs and Genesys executives. This will include creating relationship plans to ensure executive sponsors are established within both organizations and that regular and relevant contact is performed to review business performance of the partnership. As the leader of the overall business relationship for their named GSI partners, the Sr. Director, GSI Sales (EMEA) will lead a team of regional partner and GSI professionals as well working with regional sales and partner leadership whose end user customers would be engaging with the key GSI partners to advise them through their digital transformation projects. Key Responsibilities · Develop and implement regional Partner and GSI plans, to measure/drive success and business impact. Defines joint ownership of each go-to-market initiative with key sponsors from within the alliance partner and relevant individuals from within Genesys functional groups. · Quarterly review of the GSI Partner plans with milestone metrics achieved or resolution plan developed. · Actively drive Sales pipeline and meet or exceed quarterly and annual bookings targets. · Develop and maintain relationships with global counterparts to leverage corporate initiatives and to ensure adherence to both GSI and Partner standards. · Adhere to rules of engagement and operational escalation procedures to quickly identify and resolve issues. Identify new customer wins and collaborate with partners on their implementation plans while addressing any challenges. Continuously qualify the landscape of each major competitor’s relationship with assigned GSI Partners and develop aspects of global sales and relationship plan to increase Genesys share of wallet over competitor. · Engage with C-level, actively driving SaaS Transformation, creating a common Business and Marketing plan, building relationships and trust, driving marketing and demand generation activities, planning, and facilitating education and certifications. · Evangelize new SaaS technologies, discover new and innovative go to market models, actively influence, understand, and educate on Partner programs. · Align with Partner Account Managers and Partner COE’s to deliver excellent Partner experience. · Ability to travel up to 50%. Requirements · A minimum of 10-12 years of related experience with bachelor's degree. · Ability to work on complex challenges and translate strategic priorities into actionable plans together with the team. · Highly effective communicator to ensure shared goals are established and dynamic approach to change, bringing people along with plans. · Strong people management and desire to be a leadership role model. Enthusiastic about growth and development of high performing teams. · Demonstrable acumen in SaaS sales with a desire to drive Genesys offerings within the EMEA market. · Uses data to drive decisions and monitors success in the same way. · A proven strong relationship builder with key stakeholders and ability to influence. · A problem solver with the ability to identify solutions in alignment to the company strategy and prioritize in an agile manner. · Skilled at facilitating ease of doing business for Partners and customers. · Experience in driving Partner led Sales campaigns. · Ability and/or willingness to work in non-routine and complex work environment, involving the application of advanced technical/business skills within IT and SaaS. · Fluency in English and a second European language is an advantage. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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