Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Data Center TechnicianEquinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryAs a shift Datacenter Technician, you will have to provide a high level of Customer Service and Service Provisioning in order to meet customer needs.ResponsibilitiesCustomer supportDeal with all customer support requests ('Activity') transmitted by the Service Desk, whether for interventions on the IT platforms and telecoms of customers hosted in the Data Center, management of delivery/collection of material, handles the access request process, including the handoff to the security staff, mentoring, troubleshootingCommunicate locally with the Customer Operations Team Leader to allow the accurate recording and billing of the intervention to the client, as well as the publication of reports and key performance indicatorsInstallationsContribute to the works of installation related to contracts signed between customers and Equinix, both on initial installations of a customer and on requests for extensionPerform wiring services ('X-connect') according to customer specifications, including related tests, labelling and communicate within the prescribed time all information enabling the updating of databases and billing for these servicesHelp to maintain optimal air flow conditions in customer facilities through the installation of blanking panels in customers bays, as well as instruction in the hierarchy of perforated tiles in cold aislesPropose improvements to urbanization, organization of wiring or any installed component of customer configurationsMonitoring/AlertsProvide all the required vigilance on monitoring tools (BMS) located in the Control Rooms, , in order to transmit to the Facilities Operations team, any flags raisedConduct rigorous daily rounds noting and communicating any anomaly linked either to technical equipment, or to breaches of regulations applying in the DatacenterQualificationsNecessary requirementsHigh school diploma preferably in Electrical/electronicsWillingness to work shifts under a rotation schedule that includes overnight shifts and bank holidaysAbility to interact with customers in English and Italian, both written and spokenCustomer/service spirit, attention to detail,Preferable requirementsKnowledge of the Datacenter environment (beyond clean rooms)3 years’ experience in a similar role, ideally within the following environment (Datacenter, computer rooms, clean rooms, Telco operators, etc.)Knowledge of data protocols, wiring technologies, current telecom/IT equipmentEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
View Original Job Posting