Retail Customer Care Trainer

Summary Posted: Dec 18, 2023 Role Number: 200529912 At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The Retail Customer Care (RCC) trainer would be responsible for meeting regional training requirements by designing and delivering according to training strategy. You would also be accountable for the development and review of training programs. Key Qualifications Key Qualifications Experience in assessing learning needs and identifying performance gaps Experience defining curriculum strategies and training plans Experience designing and developing training content, courses or programs, and training evaluation Experience with learning management systems, performance data analysis and reporting tools Excellent presentation/facilitation skills in a classroom or other learning environment Ability to work efficiently under deadline with numerous projects on hand Strict adherence to company policy on confidential materials Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment Drive for quality results and demonstrates high degree of determination Excellent verbal, written and interpersonal communication skills Adaptive to changing technologies, process and environments Customer service and sales experience a plus Apple branded hardware, software, services and other technical knowledge background is a plus Makes space to listen, learn, and amplify diverse perspectives and experiences Actively seeks out opportunities to champion and celebrate inclusion and diversity Description Description In this position, you will have the opportunity to join an amazing, robust, and agile team responsible for supporting our extraordinary Apple Retail Customer Care teams. As part of the larger RCC organization, our Regional Learning team acts as the gatekeepers of Apple culture by providing an extraordinary experience to both our employees and external partners alike. Apple has an exciting, inspiring culture. If you are results driven, a self-starter, and ready to “Think different," come join us. Education & Experience Education & Experience Bachelor's degree or equivalent experience Additional Requirements Additional Requirements