Site Director

Let's tomorrow, together.At Ubiquity, we live by the mantra head, heart, and hustle. Head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. Heart because we are always gracious with our time, our collaboration, and with one another. And Hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients.Sound like the right fit? Your tomorrow looks bright at Ubiquity.Your Role:What We DoRecognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation.Job Overview:The Site Director is a key role responsible for overseeing the overall site, including all financial targetsand employee satisfaction. In addition, the Site Director will be responsible for direct oversight ofoperational metrics for assigned programs within the site.Responsibilities:Delivery of site revenue against monthly projectionsDelivery of gross profit margins based on program goalsManage day to day expenses, operational, administrative, and support team costPartner with key stakeholders to ensure program operations align with site objectivesManage site culture, employee engagement, and attritionOversee delivery of KPIs and other targets for assigned programsPartner with stakeholders to ensure delivery of KPIs and other targets for all site programsInteract with clients to understand key objectives and align operating principles accordinglyLead continuous improvements and innovation initiatives via implementation of operational best practices through interaction with the wider Ubiquity teamOversee Team Lead Training program within the site and ensure that frequent, effective coaching is provided to agentsPartner with Talent Acquisition team to ensure that we are meet hiring objectivesOversee site Business Continuity plansManage designated site that scopes an approximate 1000 to 3000 headcountExperience:At least ten years of related experience, with at least three years at the director levelDemonstrated history of building and leading teams with a hands-on, can-do approachExcellent communication and relationship management skillsFinancial acumen and experience managing departmental budgetsStrong analytical skills and attention to detailWhat we do.Recognized as the #1 CX provider for disruptors and innovators across financial services, healthcare, and e-commerce, Ubiquity was founded on the belief that our clients and their customers deserve better. Headquartered in New York City with delivery locations in Europe, Asia, and the Americas, Ubiquity provides multilingual, end-to-end solutions for customer experience management, back-office/risk operations, and business transformation, and is proudly certified as a Great Place to Work®.Come as U are, because U Matter at Ubiquity.We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone can contribute their ideas and feels free to be their most authentic self.