Sales Development Representative

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Sales Development Representative is responsible for generating qualified opportunities for the sales force through a combination of inbound & outbound efforts. They also serve as the main point of contact to build relationships with incoming calls and web inquiries. The role is 100% dedicated to lead management and nurturing leads.ResponsibilitiesBuild rapport with contacts/prospects by offering resources (webinar invitations, white papers, relevant blog articles, etc.) and understanding where the prospect is in the buying processTransform Marketing leads to Sales Opportunities that meet a minimum qualification criteria (BANT), by educating and challenging prospective buyersPartner with field sales reps on outbound prospecting and competitive strategies to generate opportunitiesAssist in live inbound chats and phone calls and follow-up via phone and email on leads from web, events, email campaigns, etc.; ask for referralsFollow best practices for maintaining Salesforce.com database accuracy and completeness by updating records regularlySearches using tools such as linkedIn, zoominfo etc. for prospecting key contacts inside defined accountsEnsure that planned activities related with lead management are completed in time and with high qualityQualificationsNative Spanish speaker + Fluent English (written and spoken)Excellent presentation, verbal and written communication skills, and ability to engage with technical and senior executive business decision makers.Strong rapport building phone and face-to-face communication skillsBachelor’s degree in business, marketing, communications or related major, or equivalent related experience in Software, SaaS3+ years of proven business-to-business experience in a sales or inside sales environment.Experience with third party tools, including, but not limited to: Salesforce.com, Marketo, LinkedIn, live chat, and demonstration tools strongly preferredExperience with Salesforce.com reporting, dashboards, and analytics preferredExperience in Microsoft Office applications Excel, Outlook, Word, and PowerPoint as well as significant experience with customer relationship management software.Knowledge of telecommunications industry (Contact Center, IVR, PBX, CTI, ACD) is a plus.Driven to exceed defined targets and quotas.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.