Assistant Manager, Authentication

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!   As part of the Authentication leadership team you will oversee a team of Authenticators as they process a variety of items including Handbags, Shoes & Accessories and Ready to Wear. You will be responsible for managing the day to day operations of the business to ensure proper inventory control and service level agreement compliance. What You Get To Do Every Day Primary Duties and Responsibilities: Drive and monitor individual and team performance against department goals Maintain positive team culture Management & Communication Attend Authentication meetings Communicate Authentication initiatives and strategies to team  Lead weekly team huddles to deliver department and business updates  Hold bi-weekly touch bases with individual team members to discuss performance Deliver necessary disciplinary measures Key point of contact for team attendance  Track attendance policy and adherence Review and approve PTO/VTO/UTO requests Approve timecards & submit payroll Oversee timecard adjustments Training & Team building Tasks Interview potential candidates for eligibility and experience   Assist with onboarding and training new hires Monitor performance during new hire ramp period  Drive a positive team culture and work environment Reporting Analysis & Projects Leverage reporting and dashboards to monitor individual, team and department performance against set goals Analyze data to identify root cause and opportunities for improvement  Prepare proposals for course correction and process improvement  Scheduling Some holidays and weekends required Early & late hours required Schedule may adjust according to changing business needs  What You Bring To The Role 3+ years’ experience leading a highly functioning team in a metrics-based environment Minimum 2+ years of luxury fashion experience Strong business acumen and ability to align work with company goals Ability to tailor communication style to suit the target audience Ability to lead by example and maintain a positive team culture  Highly motivated, dependable and proactive Excellent organizational & time management skills A ‘can-do’ attitude with a solutions focus Proficiency with Excel and Google Suite Preferred Requirements College degree in a relevant area of study (Fashion Merchandising, Textile Science, Business Administration,etc.) Thorough understanding of TRR and Authentication processes and procedures Compensation|Benefits|Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan (purchase stock at discounted rates) 401K (with company matching up to $1000) Medical, Dental & Vision Insurance Paid parental leave Unlimited Discretionary Time Off (DTO) & 9 Paid Holidays State of the art, climate-controlled warehouse facility The expected hourly rate for this role is $60,333.00 - $70,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. GHR8615 #LI-SM10 #LI-Onsite     The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.  At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.