Service Delivery Manager with French

Service Delivery Manager with FrenchDescription -At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.As a Service Delivery Manager you have a win-win opportunity: Use your skills to manage the delivery of our printing services, then grow your own career through a variety of paths inside one of the world’s leading technology companies.You will be responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.Please note that this is a temporary contract, duration will be discussed during interviews. What a Service Delivery Manager does at HP:Is the single point of contact for the customer managing change requests and customer queriesManages day-to-day operation and assumes responsibility for all service levels to be delivered to customerProactive elevation and escalation managementPrepares, leads and manages operational account reviewsCoordinates all relevant resources (internal/external partners)Supports Total Customer Experience management and achieves customer satisfaction targetsManages Change Orders and provides consulting to customer on new products and servicesManages forecasting and P&L on an account basis and maintains profitabilityTracks and captures data/metricsIndividuals who do well in this role at HP, usually possess:University or College degree2+ years of service delivery experience, ideally Outsourcing or Project Management or ConsultingStrong English and French language skills (spoken and written)Experience with Service Delivery Management and general customer handlingLeadership experienceClient facing experience (face-to-face or remote)Project management or project coordination experiencePersonal skills and qualities that will help you out:Strong collaboration, influence and negotiation skills in cross-functional teamsAbility to manage conflict and complex situationsAbility to apply business acumen and results driven attitudeComfortable to work in a remote, virtual environmentProcess and Methodology focusedTechnical skills:MS Office applications and min. basic level of ExcelProject Management Methodologies - would be an advantageITIL foundation, processes & tools knowledge – would be an advantageMS process and technology knowledge and background - would be an advantageWe love our work environment and career growth journey. We think you will too:Inspirational and collaborative team that supports your growthVarious career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.)The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impactWe’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!Job -ServicesSchedule -Full timeShift -No shift premium (Tunisia)Travel -Relocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.