Remote Management Center (RMC) Fleet Engineer

Remote Management Center (RMC) Fleet EngineerDescription -Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.Responsibilities: Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.Evaluate unique or complex installations or configurations and make recommendations for resolution.Articulate clearly in writing and verbally. Add case resolution to KMS.Represent HP in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.Develop partnership with and assist the Sales Pursuit team.Education and Experience Required: Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.), or equivalent experience.1-3 years experience in relevant technologies and customer environments.Relevant industry qualification where applicable.Knowledge and Skills: Excellent verbal and written communication skills in language to be supported.Experience in troubleshooting in a technical environment.Excellent analytical and problem solving skills.Software and hardware knowledge of computing, storage and peripheral devices.Advanced proficiency with case management databases and tools.Superior customer service skills.Phone and remote support experience. E-support experience and knowledge .Understand the customer to be an advocated for the customer.What do we offer:Additional medical insuranceLife insuranceAdditional days paid leaveFood vouchersWellness program (incl. Multisport cards)Work-life balance support including work from home opportunitiesWe’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.#LI-POSTJob -ServicesSchedule -Full timeShift -Summarized Shift (Bulgaria)Travel -Relocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.