Account Director

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Account Director, Enterprise - SydneyGenesys Cloud is the market leading Contact Center-as-a-Service platform used extensively by large enterprises in Australia.The platform’s capabilities include voice and chat bots, predictive routing, and artificial intelligence (AI) enabled capabilities that provide for unified customer engagement.We are looking for a highly motivated and senior Sales Specialist to drive sales and pipeline by identifying and supporting scalable sales motions through the enablement and support of Genesys Sales and strategic partners.This right candidate will be able to hit the ground running by leveraging deep domain knowledge in messaging and Contact Centre experience as well as expertise in large enterprise sales.What You’ll Do: The primary responsibilities for this role include (but are not limited to).Influencing Digital Sales and Pipeline through:Supporting the territory sales team with on-going education, content, and enablementSubject Matter Expertise in Product capabilities and value proposition and the Buying Personas at the account and deal levelSupport Field and Partner Enablement contentIdentifying & supporting scalable sales playsPartnering with the sales account lead throughout key, strategic, sales cycles to help move opportunities forwardConsulting with Product Management & Marketing on:Field enablement contentOffer frameworksIdentifying and developing joint sales motionsNew Value PropositionsAdhoc duties as directed by ManagementYou’ve been there and done this…5+ years overall experience in enterprise B2B technology sales environments, including a track record of progressive development including expertise in specialized product sellingDemonstrated depth of subject matter expertise in digital and contact center technology domainsExpertise of present and emerging technologies and standards in the business practices and processes related to the solution.Excellent interpersonal, networking and presentation skills, with a proven ability to effectively listen and communicate in both written and verbal formats across all levels of organization management.Demonstrated ability to establish trust and credibility by effectively listening to and communicating with Account Executives, sales management, partners, and customers.Knowledge of the Genesys Cloud platform and Bold360 is especially valuedPlease note that Genesys will not accept resumes from agencies at this time.To be eligible to apply for this role you must have work rights in Australia.#LI-JM1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.