Analyst, Data Governance

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Position: Analyst, Data GovernanceLocation: Manilla, PhilippinesRole Summary: Reporting to the Manager, Business Transformation, the Analyst, Data Governance is accountable for possible solutions to revenue and finance data issues using data and analytical approach. The role requires building strong knowledge of the organization, processes and data domains and is expected to solve a range of tactical and strategic problems with moderate guidance and direction. The ideal candidate for this role should have strong analytical skills, excellent time-management, priority setting, organizational habits, the ability to clearly communicate and present information to drive results and consensus, and excellent team interaction.Primary Responsibilities:Analyzes qualitative and quantitative data and identifies performance improvement opportunities specific but not limited to, revenue issues and Order to Cash (O2C)Support MDM (customer & product) operationsSupports relationship-building with cross-functional peers to understand current operational processes and identify possible gaps that may be contributing to lower key metric results; may document operational processes as input to improvement initiativesQueries large sets of data to facilitates and conducts root cause analysis to determine the underlying drivers behind performance gapsFacilitates action planning sessions cross-functionally. Aids in developing recommendations involving operational changes that are expected to improve results; assists in testing of new/revised processesFacilitates the implementation of action plans in collaboration with cross-functional leads and key stakeholdersIdentifies problems that may jeopardize the analysis or program and works with manager to determine contingency plansContributes to decisions regarding analytic design, information requirements and deliverable schedulesQualifications:2-3 years of experience in data governance and/or Quote to Cash (Q2C)Very strong analytical thinking and analytic aptitude and attention to detailHands-on experience with Salesforce (SFDC) and/or Enterprise Resource Planning (ERP)Data analytical skills (Snowflakes, Tableau, SQL, Python)Strong sense of professionalism and ability to develop relationshipsStrong communication skills, both written and verbalAbility to work in an environment where activities and deliverables are dependent on a diverse group of technical and business functional expertsAbility to work in an emerging and rapidly changing environment with minimal supervisionDemonstrated ability to multi-task, prioritize, and meet timelines on deliverablesOpen to swing/night shift schedule#LI-NR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.