Job Summary:SENIOR ACCOUNT MANAGER, SALES STRATEGY & ENABLEMENTLocation: Hollywood, CA | Phoenix, AZ | Nashville, TN | or RemoteDivision: Ticketmaster NALine Manager: VP - Strategic Account SuccessContract Terms: Permanent, Full-Time, 40 hours per weekTHE TEAMThe Sales Strategy and Enablement team is relatively new within the Ticketmaster North America Sales organization. This is an excellent opportunity for a seasoned business development or customer success professional to be a key contributor as we reinvent how account teams sell and service the business in North America.THE JOBThe primary responsibility for this contributor will be to drive growth and retention with Ticketmaster’s sports accounts, using a client-focused approach to every engagement, from quick turn one-pagers to months-long client engagement that include multiple levels of discovery, presentations and written proposals. This position will report to the VP of Sales Strategy, partnering with that leader on Ticketmaster’s sports accounts. In this role, you will be working cross-functionally with the account team -- personnel from business, support, marketing and/or premium services who are involved in the account. Ultimately, you will ensure we bring our collective capability to the customer in a coordinated way that drives value realization for our customers and growth for Ticketmaster.At a high level, this includes execution on the Sales Strategy and Enablement processes. To do so requires facilitating internal reviews for all client touchpoints, collecting and disseminating analytics around client performance, conducting client interviews and meetings; crafting highly targeted narratives and materials that articulate Ticketmaster’s unique value proposition.WHAT YOU WILL BE DOINGConsistently implement the standardized processes for engagement with Ticketmaster’s sports accounts, reviewing and adjusting these processes as necessary to streamline execution.Work cross-functionally with Product and Support to identify and quantify success metrics so that the Ticketmaster Value Proposition is clearly demonstrated to our sports accounts.Execute the account plan for each identified account with clear deliverables, KPIs and timelines.Manage a program calendar with the Ticketmaster client team that demonstrates a commitment to client success and delivers at a pace that outperforms both the customer and Ticketmaster’s historical performance.Actively participate in all major client presentations and deliverables, in a capacity mutually agreed to by the Ticketmaster account team, including collaboration on advance discovery.Provide standardized feedback from all strategic account presentations and interviews to Product and Support.Schedule and document “Won/Lost” interviews with sports accounts and other accounts as necessary to gain insight on the sales process from the client perspective.Identify, schedule and document other client interviews to understand perceptions and product gaps of Ticketmaster.Work closely with Segment leads, Support and Marketing to ensure a ‘one team approach’ to execution.WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)At least 10 years of experience in client-facing roles, preferably within the professional or collegiate sports industries.Must have broad understanding of ticketing ecosystem, including systems and platforms, third-party integrators, marketing drivers, analytics and pricing tools, and financial frameworks.Excellent organizational skills required.Demonstrated ability to facilitate complex client relationships.Ability to manage a large, diverse workload of short and long-term projects.Strong deck-building and presentation skills required.Ability to travel 25%.YOU (BEHAVIORAL SKILLS)Builder: We are creating new capabilities for Ticketmaster and may not have all the systems and tools and people in place. Be comfortable with that level of ambiguity and thrive on the challenge of driving the business and the function forward while building underlying capabilities.Creative Thinker: The role is not just about managing within predefined bounds; it’s also about thinking outside of the box and introducing novel solutions. We value innovation and want someone who is comfortable challenging the status quo.Team Player: Be comfortable working in a virtual team environment where collaboration is tantamount, and accomplishments are celebrated at team and not individual level.Influencer: The role will not control all the resources that will make initiatives successful. We respect leaders who can work within a matrixed system and are motivated by understanding what makes others successful.Cross-functional team player: Success in this role will depend largely on your ability to engage with other groups and individuals in a positive, thoughtful way.Motivator: The role will require energy, optimism and a desire to deliver every day on behalf of our sports accounts and fellow Ticketmaster team members.Please note: Ticketmaster, Live Nation Entertainment, will be closed for a year-end holiday break, with operations resuming in the New Year. Please don’t be disheartened if we do not respond to you during this time, we will be in touch upon our return!LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.----------The expected compensation for this position in California is:$100,000.00 USD - $125,000.00 USD**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the California Salary Transparency in Job Advertisements Law. It is estimated based on what a successful California applicant might be paid. It assumes that the successful candidate will be in California or perform the position from California. Similar positions located outside of California will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the California Law, a potential new employee’s salary history will not be used in compensation decisions.
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