Job Summary:THE TEAMThe Ticketmaster Venue Nation Support Team builds and maintains relationships with the Live Nation Venue Nation ticketing team and the 150+ Live Nation Owned and Operator venues to understand the essentials of Live Nation business practice, ensure their business objectives are met and Live Nation Venue Nation is able to utilize the various Ticketmaster products/platforms.THE JOB This Event Programming Manager is responsible for all aspects of event programming within Venue Nation Support and works closely with the Venue Nation Support Director to ensure efficiencies are achieved between Event Programming and Client Support.WHAT YOU WILL BE DOING Team Collaboration within business operations groups (CDD, AM, CSD, MSS, Finance) for common goal of Client Satisfaction Client SupportDevelop and maintain excellent client relationships for the purpose of client satisfaction and retentionAdvise/educate clients within procedural guidelines to ensure accuracy in event building processMaintain Salesforce customer contacts to enable accurate event management routing, tracking and reportingStandards & Efficiency Oversee and assist in the accurate and timely creation of events by Event Programming staffStandardization & Monitoring of Issued BPs Load Balancing Organize and prioritize work requests for Event Programming staffPrioritization as related to Tier 1 clients and National ToursCollaboration with Director to balance workload between areas/regionsUnderstand EM skill levels as part of efficient load balancing within Venue Nation Support Staff Management & DevelopmentProvide mentoring / training (initial and ongoing) to Event Programming staffManage and Monitor OT for Area staffExplicit scheduling & time Off AuthorizationManage any HR EM Staff Performance ReviewsManage recommended praise / disciplinary actions (discrepancy reports)Manage standard interview / hiring process for EM staffEscalation & Support Co-Escalation point for client issues and resolutionEscalation point for event related issues & resolution (diagnostics / troubleshooting)Assist with the on-sale calendar and traffic in conjunction with the DirectorPrepare staff for new product roll outs that pertain to event managementReviewing major on-sales and special promotionsCoordination / Oversight of Bridge Call coverage & skill assessment.Will also be responsible for other Event Management duties as assignedWhat a qualified candidate should possess:Minimum of five years experience on the Ticketmaster system relating specifically to Event Management or equivalent experienceComplete knowledge of system commands, VR applications, and higher level skills such as Qualifiers and Series is a mustStrong knowledge of Live Nation and Ticketmaster departments and how they impact one anotherMinimum of 1 year supervisory experience preferredService oriented, with strong organizational and communication skillsCertain degree of creativity, latitude, and problem solving is requiredExcellent written and oral communication skills, good organizational skills, attention to detail, ability to multi-task in a fast paced, high volume and pressurized environmentMust be able to accommodate a flexible schedule including some Saturdays, evenings, and holidaysMust be computer literate with excellent data entry and proof reading skillsH. S. diploma or equivalent is required. BA/BS degree is preferredYOU (BEHAVIOURAL SKILLS/COMPETENCIES) Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things rightSolution Driven – I creatively find solutions to problems clients are experiencing by collaborating with management and interdepartmentally with experts that can find alternative and effective solutions to any limitations.Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathize and understand where others are coming from; I show recognition and appreciation for the contributions of othersAct with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completelyTicketmaster, Live Nation Entertainment, will be closed for a couple of weeks during the year-end holiday break, with operations resuming in the New Year. Please don’t be disheartened if we do not respond to you during this time, we will be in touch upon our return!EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.CULTURE We’re fans who help fans everywhere get into the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.----------The expected compensation for this position in Washington is:$67,724.80 USD - $81,000.00 USD** Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Washington Equal Pay and Opportunities Act. It is estimated based upon what an individual working in this position in the state of Washington would be paid. It assumes that the candidate will be in Washington or perform the position from Washington. Similar positions located outside of Washington will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the Washington Law, a potential new employee’s salary history will not be used in compensation decisions.
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