Engineering Program Manager

Summary Posted: Dec 15, 2023 Weekly Hours: 40 Role Number: 200528288 Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. In AppleCare, we believe in providing world class support to our customers for the devices that they have purchased. We are looking for a highly motivated and self driven individual who will drive cross functional diagnostic development projects. This individual will have to own the overall schedule of diagnostic projects from conceptualization to design to execution to deployment. Key Qualifications Key Qualifications Software and Hardware Project management skills Experience in coordinating sophisticated software projects from design to release Understanding of operating systems; (iOS, MacOS, iPadOS) Detailed knowledge and understanding of product development processes Negotiation and risk management skills Mechanical engineering experience is desired Description Description You will be responsible for recognizing and communicating cross-functional issues and risks. You will work with engineering teams to develop requirements, drive implementation schedules, coordinate and drive fixes or mitigations for software issues as well as present the potential issues and their impact to field technician workflows and other impacted teams. You will also be responsible for the following: Collaborate with AppleCare Readiness teams and Diagnostic architects to understand and lead software and systems changes needed to support new hardware and software projects Design project implementation plans for diagnostic feature development and complete those plans with cross-functional engineering teams. Lead design reviews and approve design milestones and success criteria for each milestone Coordinate program reviews and status updates on top engineering issues to all levels of management including high-level executives. Lead validation of AppleCare diagnostic projects for new hardware and software releases Ensure close inter-team coordination and end-to-end collaboration on deliverables Overall responsibility to ensure all engineering and technical aspects of AppleCare diagnostic programs are delivered in a timely manner Education & Experience Education & Experience Degree in Computer Science, Electronics Engineering, Industrial Engineering, or related field and 4+ years of experience in related occupation. Additional Requirements Additional Requirements Pay & Benefits Pay & Benefits At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $160,700 and $241,500, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.