Social Media and Public Relations Specialist

About Dialpad Work Beautifully Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world. About the team We are looking for a skilled Social Media & PR Specialist to join our Marketing team. This role is essential in shaping and maintaining Dialpad's image and market presence. Your role As a Public Social Media & PR Specialist, you’ll be responsible for developing and positing all Social Media content and posts, as well as encouraging and tracking related employee posts and generally measuring & reporting on our social media content engagement.  Additionally, you will coordinate briefings between business press, industry analysts, and Dialpad Product Managers, as well as managing responses to inquiries from various analyst firms. This position offers an exciting opportunity to be at the heart of the evolving AI and business communications industry. This position has the opportunity to be based in our Buenos Aires Office.   What you’ll do Social Media Strategy and Planning: Develop and execute a comprehensive social media strategy in alignment with marketing and business objectives & conduct competitive analysis and stay abreast of industry trends to inform strategy. Brand Messaging: Craft compelling and consistent messaging across all communication channels to reinforce the brand image. Ensure that brand messaging aligns with organizational values and objectives. Analytics and Reporting: Monitor and analyze the performance of social media and PR campaigns using relevant tools. Provide regular reports on key performance metrics and insights. Briefing Coordination: Organize and schedule briefings between business press, industry analysts, and Dialpad Product Managers, ensuring that these interactions align with our strategic objectives and brand message. Inquiry Response Management: Handle inquiries from press and analyst firms, overseeing the gathering of information, preparation, and submission of responses in a timely and effective manner. Media Relations: Develop and maintain relationships with key media contacts in the business communications and AI sectors, ensuring Dialpad's presence in relevant publications. Market Research: Stay informed on the latest trends and developments in AI, business communications, contact centers, and sales intelligence to inform strategy and communications. Content Creation: Generate content for press releases, articles, blog posts, and other communication materials. Collaborate with internal teams to gather information for content creation. Cross-Functional Collaboration: Work closely with product management, marketing, and sales teams to gather insights and information for effective external communications. Skills you’ll bring Bachelor’s degree in Public Relations, Communications, Marketing, or a related field. 2-5 years of  proven experience in social media and public relations, preferably in a B2B SaaS environment. Deep understanding of the AI, business communications, contact center, and sales intelligence industries. Excellent verbal and written communication skills in both English and Spanish. Strong organizational and project management abilities, with a knack for multitasking and meeting deadlines. Ability to build and maintain relationships with media and industry analysts. Dialpad benefits and perks Equity, balance, and belonging At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity. Culture We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.  Compensation and equity Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success. Continuing education Dialpad offers a yearly stipend for continued learning and education expenses. Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.