Client Relationship Associate, GOAT

About the Team GOAT Group is reimagining the future of luxury clienteling services. We are seeking driven, curious and focused Associates to join the effort serving GOAT clients. The GOAT culture is built on a foundation of passion for the greatest products as they are personalized service. The Client Relationship Associate will have the opportunity to drive sales through a personal clienteling program that increases customer retention, drives growth and attracts new high potential clients.  In this role, you will: Execute an individual client development strategy under guidance of Manager Develop existing top client relationship through purpose driven, consistent and personalized clienteling Recruit new customers by identifying high growth potential client opportunities within existing database Collaborate within function on execution of exclusive client activations  Support Client Relationship Managers to build a culture of team success Map client preferences and curate customized styling decks for VIC, high potential, and emerging clients balancing assortment between in-demand products, such as new season, archival and vintage Capture detailed non-transactional information about client preferences and lifestyle to enhance database Coordinate personalized hosting with clients, such as birthdays and anniversaries Support the testing and deployment of clienteling tools and projects helping team meet expectations and milestones* Be an expert in the CRM facts on GOAT client profile and behavior to utilize knowledge to develop strategies for department-wide financial maximization* Communicate regular updates on business status, incorporating changes based on feedback in order to improve the service experiences for our clients Share client feedback to deliver to internal teams and partners to improve the GOAT experience Serve as an information resource regarding competitor innovations We are looking for: 3+ years experience in a luxury retail, hospitality or elite service related industry Passion for client discovery and storytelling Experience with Salesforce CRM is strongly preferred Unshakeable drive for results Fluency in Excel and Powerpoint/Google Slides Dynamic client communication toolkit (in person and written) Deep understanding of high-touch luxury service Knowledge of luxury service Entrepreneurial mindset and creative point of view Meticulous organization in client follow up Strong ability to engage and clientele a diverse group of client profiles Exceptional time and project management skills Integrity and respect for client privacy and data protection GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries. GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers. Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible. The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator. GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants .  If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.