Senior Account Executive

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Account Executive (AE) is the catalyst behind Genesys’ success as an organisation creating experiences rooted in empathy — building trust and earning loyalty. As a consultative sales professional, the AE is responsible for driving revenue growth and bringing in net new business from prospects. AE's help solve the business needs of prospects enabling them to realise Experience as a Service®; our vision for empathetic customer and agent experiences at scale. AE's own all opportunities and are responsible for coordinating resources and managing the sales campaign across the entire opportunity cycle.The role as Senior AE, Technology is to attain net new prospects selling Genesys Cloud, Digital and AI technologies either directly or via a partner, being responsible for all stages of the opportunities, including the management of both pre-and post-sales support resources throughout sales campaigns and reports to the Technology Sales Director.The Senior AE fulfils a vital role in leveraging leads provided by Marketing, handling all different kinds of sales scenarios, and ultimately closing opportunities. The AE’s main goal is to achieve their sales bookings target by closing opportunities in a predictable manner, whilst aligning to the Genesys Way of Selling methodology within Salesforce.Once an opportunity has been closed, the AE’s job is to help manage the initial phases of post-sales support and ensure a timely and successfully implementation. This is achieved through the support of additional resources, including, Customer Service Managers, Technical Sales Support and Professional Services.Key Responsibilities:The primary responsibility for this role is to grow a Net New pipeline of opportunities: -Identify prospect needs and effectively understand and respond to their objectionsDevelop understanding of the prospect's business objectives, and position outcomes utilising Genesys solutions.Negotiate and close in a predictable mannerThought Leadership - Provide expertise around particular areas of interest and be able to discuss industry trends and best practicesBe proactive in expanding the Genesys footprint through cross & up-sell opportunitiesBuild and expand relationships with the Champion and Economic Buyer in prospect and customer accountsEstablish yourself as a ‘Trusted Advisor’ to the prospects and customersDevelop innovative ideas and develop new approaches to the internal team (Sales Development Representative SDR).Assist in enhancing the current team environment.Respect and follow the One Genesys Values to deliver Experience as a Service, Embrace Empathy, Fly in Formation and Go BigMinimum Requirements:Track record of success in selling Cloud and/or Digital products7+ years Experience in selling Customer Engagement (CX) solutions (inc CCaaS/SaaS)Managing a complex and consultative sales environment utilising MEDDPICC for opportunity managementExperience working with partners and as a direct sellerAbility to demonstrate a commitment to excellence with a strong business acumenExpert communication and active listening skillsExcellent objection handling, persuasive and negotiating abilitiesStrong collaboration skills, with ability to work with multiple team membersAbility to multi-task and manage multiple streams of work simultaneouslyProven record of meeting/exceeding established sales goalsEvidence of being able to communicate at all levels within the prospect’s organisation, as well as managing internal stakeholders#LI-Hybrid #LI-IM1If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.