Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Regional Experience and Engagement Manager Are you passionate about employee experience and engagement and willing to build a strong culture of inclusion? Would you like to work for an innovative, international, dynamic company? Do you have great ideas and want to see them put into action? This opportunity is for you! This role is focused on supporting our India sites in aligning our teams based in India to our Corporate vision and strategy and driving employee experience and engagement across the site. The focus of this role will be on building a strong culture of inclusion and belonging by enhancing and strengthening the experience of employees in India and supporting Genesys India to become an employer of choice by developing and executing external and internal employer branding strategies. In addition, we are looking for an individual who can assist with building stronger employee engagement at other Genesys sites in APAC. Key Responsibilities: Reporting directly to the Manager Workplace Community and being part of the Global Workplace Community team, the Regional Experience and Engagement Manager will be focused on supporting our India sites in operationalizing strategy in our India office. This role is tasked with supporting the India Site in the local daily operations of the office while creating, managing, and delivering local programs and activities for our workforce that are aligned with company strategy, corporate initiatives, and goals. We are looking for an action-oriented individual who can execute and coordinate the various activities, events, and initiatives for the site, at the direction of the Site Leaders, that will improve the employee experience for all, leading to greater employee engagement. Further, as part of our Workplace Community team, this role will be tasked with helping to build employee engagement across other Genesys sites in APAC. Responsibilities/Job Duties: In this role, the primary responsibilities will include: Analyze employee experience data in conjunction with the Experience team, HRBPs and leaders. Create plans and documentation to address this. Analyse employee survey results in conjunction with the Experience team, HRBPs and leaders—partner with these teams to drive improvement plans and execute them. Support and assist Site Leaders, including preparing regular reporting on site-related metrics Partner with Facilities, HRBPs, Councils and Site Leaders to coordinate the day-to-day operations of the site and regional events Build a communication plan for the site and region. Provide logistical and operational support to the Site Leaders in regular employee communications. Bring together Site Leads vision and budget to organize, promote and drive employee engagement through site events and activities, team building, office celebrations, Diversity, Equity and Inclusion efforts, Sustainability, Corporate Social Responsibility (CSR – Impact Together), employer branding initiatives, and social events. Oversee and execute site-sponsored activities. Oversee site and regional budgets. Plan and facilitate programs that facilitate open feedback and communication between employees and the Site Leaders to drive continuous improvement. Promote culture, improve employer brand and ensure adherence to operating policies. Partner with local HR, Talent & Learning and Facilities teams in recruiting, onboarding, professional development, performance management, retention efforts, and hiring events. Build and execute a plan for solid engagement and connections of employees who are either at other sites or working virtually in APAC. Partner with APAC HR leaders and other teams to drive engagement activities at other sites and with Virtual employees throughout APAC Establish a network of volunteers/influencers/brand ambassadors in other sites to help drive employee experience and engagement in conjunction with Impact Together groups and councils. Work with global branding and external affairs teams on the local employer branding plan. Create the annual meetup conference calendar, localize Genesys brand content, and support local online and offline brand awareness campaigns. Position the India site within the community by communicating local success stories and global leader's visits Partner with Impact Together to build local relations around giving to the community Partner with HR and local Facilities to ensure Employee Health and Safety and Crisis Management Communications Requirements: Must be “hands-on” in bringing execution and process discipline and a focus on achieving tangible goals consistent with the winning high-performance culture of Genesys. Understanding of employee experience and engagement, employer brand, and the drivers of this Highly collaborative and can partner effectively with functional leaders at the site, as well as working and organizing teams in planning and executing activities Familiar with budgets Excellent written and verbal communication skills Strong presentation, analytical and project management experience Must be a strategic thinker with a proactive approach Ability to work and deliver within tight deadlines and willingness to work longer than standard hours to ensure a task is completed on time when required Displays initiative in the carrying out their duties, constantly looking for ways to improve processes to promote efficiency or strengthen control Ability to work effectively with both internal and external stakeholders A mature approach to work and the ability to work autonomously Ability to identify areas of concern and raise to an appropriate level of management A strong positive and ethical approach to work and how work gets done If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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