Graduate Customer Operations Specialist MEA Channel

Graduate Customer Operations Specialist MEA ChannelDescription -Graduates @HP is an amazing learning experience, designed to create life-long opportunities and provide a career path that shape your future just the way you want it. Within the Graduates Program, you will be part of our School of Talent designed for young generation, that will support you build the skills of tomorrow. Responsibilities: Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters.Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.Represents team as a subject matter expert on internal processes to other functions and organizations.Your Profile:Bachelor’s degree with recommended focus in business, financial management.1 year since you finished your studies.Fluency in English.Typically, up to 2 years of experience in a related field.Knowledge and Skills: Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.Intermediate understanding of moderately complex internal operational issues.Developed problem-solving and analytical skills.Broad knowledge of the end-to-end process of sales operations.Developing knowledge of local legal compliance issues.Demonstrated teamwork and collaboration skills.Ability to structure and apply developed organizational skills to manage daily operational issues.What we offer:2 years employment contract (January 2024 – January 2026), with the possibility of extension.Personalized Onboarding program.Development program for developing cross-roles transferable skills of tomorrow.Blended learning program: soft skills, digital skills, business acumen, career development planning, tools.Your additional benefits package:Flexible working schedule.Wellness programs, Medical services for you and family, Dental Plan, Fitness Programs, Kindergarten, Transportation, Vacation Vouchers.Vendors discount program (restaurants, cinema, clothing, and other).Job -Sales OperationsSchedule -Full timeShift -No shift premium (Romania)Travel -NoRelocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.