Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?We have an excellent new opportunity to join our Development Support Organisation based in Budapest, Hungary.Summary: Position is responsible for providing functional management of tools operations within the Development Support OrganizationKey Responsibilities:Work with the Development Support Engineering Teams and Development Support Business Orchestration to administer daily operational tools used by those teams.Including:Support the overall architecture and ecosystem for Genesys Cloud Interaction Routing design, changes, enhancements, and administration that includes the following: Architect flow creation; configuration of bullseye routing, skills, and language; maintaining and updating data tables; performing recurring test scenariosDocument technical requirements, design, and testing information for all areas of responsibilityMaintain JIRA ticketing to include ticket layout, required fields, automation and reporting. Work with JIRA admins to outline ongoing changesUnderstand and manage regulatory, market or internal requirements on business processes and toolsAssist Process and Reporting leads in development of requirements for new support situationsMinimum Requirements:3+ Years Support Experience1-3 years experience with Genesys Cloud CX support or design specifically in Interactions flows1-3 Experience with JIRA or another ticketing system administrationTeam orientedWFM experience a plusSelf motivated to seek out improvements in design and process#LI-CE1 #LI-Onsite #LI-Remote Hungary #LI-Hybrid If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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