Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job description: Summary of the Position:Engage Inbound team builds robust and scalable solution for a market leading Genesys Contact Center. It provides unparalleled feature richness, scalability, and stability as well as outstanding Customer Experience. Engage Solution have been deployed on major enterprise customers. Variety of the deployment environments and high-capacity requirements generate exciting, challenging customer issues, debugging and design tasks, which put your engineering qualities under test and push your creativity to a new level. Working with different mega enterprise customers allowing you to work with a wide range of problem statements. You will join a worldwide team of engineers who passionately work on architecting, designing, developing, deploying, monitoring, and troubleshooting Engage Solution. You will get a unique opportunity to learn the insights of the Contact Center technology and contribute to it. Key Responsibilities:Resolve technical issues promptly, help with customer escalations.Debugging the customer issues and provide analysis and fixes when required on time.Ability to review the existing design of modules and provide detailed analysis.Implement software according to approved design, on time and with quality.Provide code drops on regular basis; ensure continuous integration of new code being developed; maintain stable software through nightly build and unit tests practice.Participate in code reviews and submit your code for review by others, perform static and dynamic code analysis on a regular basis, follow best design and development practices.Participate in daily and weekly team meetings, report on progress using tracking systems in place.Required skill:Bachelor’s or master’s degree in computer science/ECE/ITShould have an experience of 4-5 years in software development.Strong knowledge of C++, with Multi-threaded development & exposure to debugging tools/techniques, WinDBG, GDB, Purify. (Primary) knowledge of Object Orientated concepts, re-factoring techniques; ability to apply them when building and maintaining highly scalable server applications. (Primary) Good Knowledge on Development Tools: Visual Studio, Visual Code, Checkmarx, BlackDuck, etc. (Primary) Knowledge with MAKE file, OS scripting Batch file, Shell script (Primary) Knowledge on networking concepts TCP/IP, UDP, etc. (Primary) Experience with Version Control System: GITHub. (Primary) Knowledge of relational databases and related concepts: Postgres, Oracle, MSSQL etc. (Secondary)Knowledge with security concepts, TLS, FIPS, etc. (Secondary)Familiarity with development and troubleshooting software on Red Hat Linux, Windows Server. (Secondary)Familiarity with Tools: Jenkins, Prometheus, Grafana etc. (Secondary)Very Good communication skills, both verbal and writtenGood thinking ability and problem-solving skills Strong team player who enjoys collaborating with others while, also, able to complete his own tasks without direct supervisionIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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