Summary Posted: Dec 11, 2023 Role Number: 200528045 Apple is a place where extraordinary people gather to do their best work. Just be ready to dream big!
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Imaging what you could do here! At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. Key Qualifications Key Qualifications 5-8 years of experience with solid understanding on Linux Operating System and Unix/Shell Scripting. Programming work experience in writing sophisticated Sql to extract Data from a large Databases. Extensive experience in using Sophisticated excel for Analysis and reporting Experience with Tableau (or other similar reporting tools) for data Visualisation and reporting Excellent debugging skills , particularly for large application with multiple technologies Experience in supporting Applications production system, working on support tickets and providing solution(s) for the same. Python Scripting experience would be an added advantage Exposure to cloud technologies is a plus. Description Description Resolve technical and non-technical issues through tickets, from understanding user problems to giving solutions and documenting root cause analysis. Effectively communicate to customers the progress of the ticket. Identify and guide teams to understand users issue and help teams come up with solutions to address the concern. Collaborate with multi-functional teams to fix issues like bugs and data quality. Ensure customer success through timely issue resolution, providing positive customer impact and experience.
In this role you will be asked to lead through ambiguous tickets and issues on a big data system, working with multi-functional teams on Apple’s manufacturing data platform. The expectation is that you will be able to independently drive ownership of the issue across all leadership levels of the business and provide guidance and direction when you may not have all the facts or data points. Teams across the organisation are relying on the solutions we provide to make critical decisions with system availability being paramount to the success of many groups throughout the company, and with the ability to work weekends and holidays as required. Education & Experience Education & Experience Bachelors or Masters Degree pref in IT from a premier school Additional Requirements Additional Requirements - Customer-oriented attitude with a focus on delivering quality support and ensuring high customer satisfaction - Interact with end-users to understand, clarify, and document issues, as well as to provide updates on issue resolution progress. - Superb communication skills to convey technical information to both technical and non-technical collaborators. - Conducts research to understand how the organization functions and where it can improve. Being able to analyze this information and form a hypothesis of organization weaknesses and how to fix them. - Prepares reports with excel or Similar tools. - L2/L3 support on large enterprise applications with advance fix and root cause analysis. - Stays ahead of with latest trends in manufacturing and operations in industries and applies them to existing business models - Travels to different job locations as required to maximize business knowledge and user feedback. - Analyze and interpret data to support business in decision-making, ensuring data accuracy and integrity. - Performs requirements gathering for overall improvement of platform. - Creates documentation for SOPs and process flows. - Collaborate with the testing team to ensure that testing efforts align with business requirements and participate in user acceptance testing (UAT) and facilitate user feedback. - Works with members of own team to offer different ideas - Clarifies strategic and operational problems / successes / failures with management - Implement strategies for gathering, reviewing and analyzing data to see the trend and pattern
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