Fraud Prevention Senior Leader - Apple Store Online

Summary Posted: Dec 11, 2023 Weekly Hours: 40 Role Number: 200484903 Apple’s Strategic Data Solutions (SDS) team leads efforts to mitigate risk and monetary losses, optimize business processes, and improve the customer journey at Apple. We leverage data science and machine learning to deliver strategically impactful decision automation solutions across multiple lines of business. SDS is looking for a Fraud Prevention Senior Leader in our Apple Media Products (AMP) space. As part of SDS, this individual will be responsible for driving and flawlessly executing actions to mitigate fraud. These include analyzing purchases and accounts for fraudulent activities, reviewing refund requests for abusive behavior, and determining appropriate next steps in a wide range of scenarios. Priority and focus will be on leading a values based organization with a focus on strong culture that drives a timely customer resolution within an agreed Service Level Agreement (SLA). An innovative and analytical problem solver, the Fraud Prevention Manager will be championing process improvement efforts to optimize business processes while delivering best-in-class customer and employee experience! This role is suitable for humble proven leaders who thrive in a fast paced, dynamic, and evolving environment. Key Qualifications Key Qualifications Ability to implement and optimize culture based organizations 5+ years experience building and leading business operations teams in global organizations, preferably in fraud prevention, Operations, or similar space Customer focused, detail oriented with ability to remain calm and maintain a positive attitude in a high-stress, and fast-paced work environment Demonstrated ability to inspire change in a matrix organization Excellent planning, organization, and implementation skills Strong analytical ability and decision making skills Demonstrated ability to work independently in areas of ambiguity Ability to build effective relationships in a cross-functional team environment with demonstrated success in managing international collaborations Experience leading in a fast paced, dynamic, and multi-lingual environment Strong collaborator who is able to motivate and influence all levels of management Ability to work with a flexible schedule and embrace change enthusiastically Excellent verbal, written, and interpersonal communication skills High level of ethics, values, integrity, and trust Proven leadership and an ideal team player Description Description • Lead and develop a WW team of Fraud Prevention experts to drive consistent and high quality execution to analyze and detect fraudulent activities • Be the “Voice of the Customer” by reviewing key performance matrix and driving continuous improvement efforts towards achieving seamless and optimal customer satisfaction that is above industry standards • Develop and manage a robust management system and cadence (weekly, monthly, & quarterly) to streamline operations that is consistent across the different lines of business within AMR while at the same time, ensure day-to-day operations is moving like a well-oiled engine • Champion operational excellence by ensuring flawless execution at all times • Drive efficiency through automation • Ensure we are are balancing capacity and demand • Cultivate a positive and motivating work environment by promoting innovation, teamwork, diversity, inclusion, and focusing on positive employee relationships • Passionately embrace, promote, and drive Apple Cultures and Values to ensure that it is part of the DNA of the team • Build a high performing team that is based on a culture of trust, integrity, respect, collaborations, continual learning, and improvement Education & Experience Education & Experience Bachelor's Degree or equivalent. MBA is a plus. Additional Requirements: • Must have management and leadership experience • Customer focused, detail oriented individual with ability to maintain a positive attitude in high-stress, and fast-paced work environment • Drive for quality results and demonstrates high degree of determination • Excellent verbal, written, and interpersonal communication skills • Adaptive to changing technologies, process, and environments Additional Requirements Additional Requirements To learn more about opportunities at Apple, visit http://www.apple.com/jobs/us/ Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.