Automation Engineer

​​#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Team:The Support Automation team offers opportunities to create a meaningful impact and expand your skill set through a variety of experiences building tools and infrastructure supporting Customer Success teams (Support, Technical Account Management and Provisioning teams). As part of this team, you will have the opportunity to be a trailblazer leading with Technology as a solution to the challenges faced by Technical Support and Customer Success teams.About the Role:As an Automation Engineer you will help build tools and infrastructure that enable our Customer Success teams to deliver world class Technical Support and Customer Success at scale.What You’ll Do:Python Developer for the Support Automation teamDesign, develop and deploy scalable solutions (tools and Infrastructure) supporting the business needs of our Technical Support and Customer Success teamsDesign, develop, and maintain integration flows using an array of different platforms, APIs, databases, protocols and data formatsBasic UI Development work for custom-built tools System Integration to ensure the tools are well integrated within the Customer Success ecosystem     Operate CI/CD pipelines for the support Automation teamCollaborate with technical peers within the Customer Success, IT and Product teamsTrain and enable the teams within CrowdStrike Customer Success Organisation on various tools/technologies built and deployed by Support Automation team   What You’ll need:6+ years of solid hands-on experience with PythonHands-on experience with Python Libraries (Text data and Log Parsing) and Python Frameworks (Django experience preferred)Basic UI Development  (any frontend stack)Working with CI / CD, Jenkins (pipelines), Git, Bitbucket or similar systems and workflowsLinux skills and experience with business-critical Linux environmentsStrong Problem-solving, team collaboration, effective communication and ability to thrive in fast-paced environments.  Bonus Points:Full-Stack Python development experience will be a plus for this rolePrior Technical Support/Customer Success tool development experience Frontend experience (Ember, React, Bootstrap) Strong working knowledge of SIEM tools/Log Analysis tools  (Logscale, LogStash, Datadog, DynaTrace or Splunk)Integration with Salesforce Service Cloud   Experience building web-services with data processing pipelineStrong understanding of the day-to-day operations and challenges of Enterprise Software/SaaS Customer Success and Technical Support functions #LI-NR1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com​, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to Work