Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamGlobal Customer Success (GCS) engages every customer to ensure meaningful value throughout their Workday journey. With our focus on customer growth and innovation, we improve product adoption, increase customer outcomes, and secure renewals in partnership with our account teams. GCS creates customer advocates and champions by delivering exceptional business value. We continually create an environment for our Workmates that is inclusive, collaborative, engaged, and fully empowered to innovate and drive incredible customer successAbout the RoleThe Head of Communications & Enablement, Global Customer Success (GCS), reports directly to the Global Head of Customer Success. This is a highly influential role responsible for designing and implementing communication strategies for our GCS organization as well as customer communications delivered by GCS. You will also lead our enablement efforts, crafting and delivering enablement programs that support GCS in achieving strategic goals for our customers and the business.You are a strong people leader who can cultivate and grow the internal team while being a great partner with key executive leaders across GSC and Workday. To succeed, you’ll be proactive, organized, and persuasive with the ability to influence and thrive in a global environment. You lead with a customer-centric approach throughout the work you do. This role is highly visible in the organization, involves frequent interactions with cross-company leadership teams, and has a seat on the Global Customer Success Leadership Team.Key ResponsibilitiesProvide thought partnership to GCS senior leadership, serving as a trusted strategic advisor.Build strategies that align with and support GCS goals.Direct annual communications & enablement planning for GSC, supporting strategic priorities.Build and lead repeatable and scalable enablement programs and strategies.Establish global key performance metrics and reporting mechanisms to measure communication & enablement performance.Develop and standardize operational processes and workflows to drive efficiency and global consistency.Provide strategic partnership to regional Customer Success leaders, promoting a collaborative and high-performance environment.Lead critical initiatives and programs to improve and accelerate the Global Success organization.Lead and develop an impactful team of communication & enablement professionals. Provide guidance to drive individual and team success.Influence cross-functional teams’ roadmaps to ensure we are able to deliver against our own roadmap.About YouBasic QualificationsExperience in global customer communications & enablement, with at least 8 years in a senior leadership role in global customer communications, including customer communications.Experience in developing and implementing global communication & enablement strategies, processes, and programs.Other QualificationsA transparent and high-precision communicator with a bias to action and getting stuff done. Strong leadership, and cross-cultural partnership skills.Best-in-class organizational skills, encompassing the ability to multi-task and tailor content to different audiences and for different purposes and a strong focus on accountability.Flexibility in shifting direction quickly when business priorities change.Ability to use data to quickly make decisions and adjust strategies.Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
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