Especialista em Backup ( RJ ou SP)

Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Especialista em Backup ( RJ ou SP)Job SummaryProvides technical support to actions in the scope of your activities by analyzing, organizing and performing tasks, processes and procedures related to your department, in order to ensure the technical quality of developed action, aligned with the valid legislation and the company’s demands for development.Be the direct leader and scheduler of analysts by supervising and controlling your shift ensuring that all processes and best practices are applied to customers, directing requests to the best possible solution.ResponsibilitiesPlanningDevelops project plan/task list using an appropriate planning tool, across a number of functional teams working with information and direction obtained from more experienced Project ManagersStakeholder ManagementAwareness of key stakeholders across functional areas, and is able to map out stakeholder lists. With guidance able to identify the needs of stakeholders to keep them informedCommunicationsCommunicates with a broader group of stakeholders beyond the project teamTechnical ReviewCreates analysis, tests, comments, and advises regarding processes, tasks and programs in the scope of your activitiesAssesses, evaluates and follows the performance of resources under your responsibility, suggesting and making the arrangements for the implementation of improvement actions, when necessaryUpdates, feeds and issues technical report and / or other specific documentsMonitors processes with suppliers, customers and third parties in the scope of your activities, ensuring the compliance with the negotiated terms, costs, and quality. Suggests updates and changes regarding processes and procedures in the scope of your activities in order to accomplish the tasks and activities established by the companyIdentifies need for services and request the necessary material resources, documents, tools and / or equipments for such implementationProvides information and guidance to internal and / or external customers based on analysis and valid rules and procedures, in the scope of your activitiesService Orders ManagementProcess Service Requests for the activation and deactivation of complex customers products. Monitor the process of Service Requests and tasks transferred to the other departments, providing guidance to other analysts/teams when necessaryCustomer CareManages complex customer deployments involving colo and managed services productsCreates and communicates with customers using detailed project plans with unique milestones and overall deployment schedulesEngages and directs cross-functional internal stakeholders on project team and holds them accountable for meeting commitmentsHas a fundamental technical knowledge of  all Equinix products/processesResolves issues and escalations independently (manager-assisted at executive level)Qualifications5+ years experience preferredBachelor's degree or equivalent requiredEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.