Company Overview:The Blue Yonder Warehouse Management System (WMS) is used in warehouse operations to drive impact for global consumer goods manufacturers, retailers and 3PLs alongside AI and robotics enabled technology. These well-known companies use WMS to manage inventory as part of their Supply Chains to fulfill their customers’ expectations.WMS has also been recognized as a Leader by Gartner - see https://media.blueyonder.com/blue-yonder-named-a-leader-in-the-2021-gartner-magic-quadrant-for-warehouse-management-systems-report/About the role:This full-time role is part of Blue Yonder Poland and offers successful career growth within the Customer Success world. You will get to work hands-on with our customers who are global leaders in various industry segments. Your mission will be to deliver the maximum satisfaction of our customers solving their issues related to WMS/WLM productBlue Yonder Poland has very strong footprint in WMS/WLM systems and you will be part of this successful team. We are supporting mainly customers in EMEA but you will get experience with our global customers as well What you will do:Provide proactive WMS/WLM application support to our customersTriage / analyze the issues using the given toolsetCommunicate with customers and internal stakeholdersDocument and maintain the knowledgeWork in multinational inclusive environmentDemonstrate ownership of assigned tasksBe part of our team helping each other and maintain our company valuesRequirements:Good knowledge and experience with SQLSome experience of Unix/Windows operating systems including command prompt / bashExperience with tracing / debugging – reading the system logfilesEnjoying communicating with customers and teams – customer’s issue is our issueStrong analytical thinking – you like to solve problemsSome experience with integrating systems - you are familiar with formats and transferring methodsLanguage: English is our working language, knowledge of any other EU language is strong plusAny previous experience with WMS or supply chain system is a strong plusWe offer:Working in the SaaS/Cloud company and Supply chain industry leader – you will get experience with newest trends and build your career in one of the most dynamic and prospective industryProfessional induction to your roleAssessment of your skills and building your development planNumber of potential career opportunities across the companyGreat team of industry experts – knowledge is our passionTrainings - we offer time for learning, internal/external trainings, full access to LinkedIn learningModern office in WarsawRemote work possibleEmployment contractSalary 8.000 – 13.500 PLN, plus annual bonus, health care package and life insuranceOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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