MPS and MDS Service Delivery Manager

MPS and MDS Service Delivery ManagerDescription -At HP, our vision is a world where innovation drives extraordinary contributions to humanity. Our mission is to create technology that inspires ambitious and meaningful progress with the belief that one thoughtful idea has the power to change the world.Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees.Responsibilities: Develops and nurtures senior management relationships with the customer.Owns customer operational relationship: develops & nurtures to excellent customer satisfaction.Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.Principle contact for operational & tactical issues representing delivery of all services (all functions) to the customer: manages customer expectations by developing performance metrics & reporting, escalation management & communication plan.Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.Ability to effectively and proactively manage risk for medium to high risk projects.Hires, leads and provides managerial & technical expertise to cross functional team including 3rd party vendors to ensure performance goals are met for all in scope services across all towers: identifying & analyzing gaps to develop & implement corrective actions plans.Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.Develops & manages account service delivery plan. Contributes to strategic account plan.Consults in presales & change order negotiations, representing & approving delivery capability & cost solution.Develops & manages account service delivery plan. Contributes to strategic account plan.Negotiates with and manages 3rd party vendors contributing to contractual requirements.Identifies incremental revenue opportunities and supports pursuit activities.Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.Contributes to knowledge management capture, documentation & publication to drive organizational maturity.Education and Experience Required: First Level University Degree or equivalent combination of education and experience.3 - 8 years relevant business experience.Multi-cultural and x-country experience desired ITIL/ITSM experience.Leadership experienceClient facing experience (face-to-face or remote)Project management or project coordination experienceKnowledge and Skills: Strong English language skills (spoken and written).Ability to build & manage strong customer relationship at the senior level.Strong influence & negotiation skill.Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations.Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively.Ability to understand & analyze an issue or problem to develop & implement a corrective action plan Applies appropriate technical knowledge and methods to resolve complex business issues Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support.Ability to proactively & effectively manage risk on medium to high risk projects.Coaches & mentors specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans.Ability to develop & present high impact message to senior level management.Excellent communication skills: verbal, written & presentation.Industry sector knowledge (finance, manufacturing, etc.).Crisis & conflict management.Comfortable to work in a remote, virtual environment.Process and Methodology focused.We love our work environment and career growth journey. We think you will too:Inspirational and collaborative team that supports your growth.Various career paths that foster your development in various fields (e.g. contract and customer relationship management, business analysis, DATA & Automation, process design and optimization, new systems integration, project management, trainings, leadership etc.).The great professional exposure with a wide range of collaborators (e.g. corporate clients, business sales functions, higher management) empowers you to have a meaningful impact.Job -ServicesSchedule -Full timeShift -No shift premium (Romania)Travel -Relocation -EEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.