HP 3D Printing Field Service Engineer

HP 3D Printing Field Service EngineerDescription -Applies HP 3D MultiJet Fusion (MJF) printing and manufacturing advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as a Subject Matter Expert in providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to channel partners and customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.Responsibilities: Perform HP 3D MJF printing solution onsite installation, training and break-fix repair with in-depth HP 3D product, technical and troubleshooting knowledge.Improve customer satisfaction by applying effective installation, technical and troubleshooting skills and by delivering best-in-class customer service skills.Integrate technical knowledge, operational and business understanding to create and apply solutions for the customers.Identify gaps in product usage and maintenance and printing workflow and be proactive in delivering training and/or tips and tricks, and sharing latest product updates to customers for product stability, uptime and quality of printed parts.Feedback and work closely with service manager and competency center lead to achieve best-in-class customer experience, product stability and productivity, and effective support cost structure and profitability.Continuously identify customer, technical and process improvement areas and provide feedback, share best-practice and/or recommendation to service manager, competency center lead and team for customer, product, process and cost improvement.Constantly learn, embrace and stay current in the product and troubleshooting updates and effectively apply latest knowledge during installation and break-fix repair.Identify potential customer complaint and product failure and risk, and be proactive to alert and escalate matter to management for attention, advise and follow-up.Resolve technical incidents independently and collaborate and support team members to apply action plan and solution to resolve complex incidents or customer escalations.Education and Experience Required: First level university degree in electrical or mechanical engineering, or equivalent experience; may have advanced university degree.5 or more years of experience in an industrial service operation/function (ideally in 3D Additive Manufacturing and/or industrial printing) and knowledge in powder-based technology is preferred.Advanced analytical and problem-solving skills and able to comprehend, articulate and discuss in-depth product and technology related matters.Experience in customer support organization, remote and on-site support with customer and channel partner relationship.Knowledge and Skills: Strong customer service, communication and negotiation skills.Ability to adapt and work in a fast-changing environment and work well under pressure. Flexibility to change and the ability to response and work in an after office-hour environment, on an ad hoc and customer need basis.Highly independent professional and a self-starter.Fluency with English: written and verbal communication skills.Must be self-motivated and be able to work with minimal supervision.Job -ServicesSchedule -Full timeShift -No shift premium (India)Travel -50%Relocation -NoEEO Tagline - HP Inc. is EEO F/M/Protected Veteran/ Individual with Disabilities.