Digital Programs Lead

Summary Posted: Dec 7, 2023 Role Number: 200526962 The Digital Programs Lead will be responsible for the planning, execution, and delivery of all digital and technological initiatives that support our Apple programs. Be that working with the RTM Leads on devising strategy or working with the EMEIA operations team to implement in-store demo merchandising and digital assets. The role is responsible for underpinning all other programmatic pillars which rely on the technological foundations to be in place before any Fixture, People or Training Pillars can be completed. To complement the WW overarching strategy the Digital Programs Lead will need to work collaboratively with the RTM Lead to develop a specific Tech Programs rolling 12-month strategy to ensure the successful execution of Apple’s DCOTA, DC, and DDL Programs. The role will see the successful candidate becoming a business partner to the RTM Leads and the sole point of contact for all tech related elements both internally with our EMEIA and WW operations teams and externally with our partners' IS&T functions. In order to be successful in the role, the incumbent will have the support of the RTM Lead and the Sales Account Executives for the relevant accounts. Key Qualifications Key Qualifications 3-4 years experience planning and executing consumer facing digital solutions Proven project management experience in large organisations Proven ability to work cross-functionally with a large volume of stakeholders Previous experience at senior level in complex fast moving organisations An expert user of Mac OS X and iOS, Apple Apps, and Apple hardware products Experience participating in system quality testing, writing and driving test cases Experience deploying content via systems (such as MDM) a strong plus Proven ability to build strategic roadmaps to address current market challenges Proven ability to analyse sales data Excellent communication and presentation skills Description Description -Working with the RTM Leads and our partners' IS&T functions to ensure their network are sufficient to support the Apple DCOTA platform, working with the partners to upgrade, invest and reengineer where they do not make the grade. -Working with the RTM Lead and the relevant AEs to ensure that DCOTA investment is embedded into our partners' commercial plans. -Be the sole point of contact for all programmatic tech conversations bringing the knowledge and support as the SME for this area. -Collaboratively develop the tech program strategy working with the RTM Lead to build a 12-month rolling plan detailing the proposed expansion and execution of DCOTA, DC, and DDL -Execution of the proposed strategic plan with the support of the wider ICE, AE, EMEIA operations teams. -Provide weekly, monthly, quarterly updates on the progress of execution vs. plan. -Provide overall support to the RTM Leads for all technology ensuring they are held accountable for delivering Tech Programs to Apple’s exacting standards. -Sales data analytics to help inform future programmatic investment decisions. -Being the conduit between the RTM Leads our EMEIA Operations team to ensure all people programs are delivered in a timely fashion. -Management of 12-15 major content releases per year across all LOBs. -Provide feedback and develop documentation for technical and operational troubleshooting for our partners. -Ensuring compliance across all demo programs utilising existing systems and tools as well as creating new processes where required. Education & Experience Education & Experience Additional Requirements Additional Requirements Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.