Intern

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Job Title: InternDepartment & Team: Digital & AI Reports to:Location: Hyderabad (Flexible) Summary: Genesys Digital & AI Intern Job Description Do you want to have an opportunity to work on real problems in a cutting-edge research environment? This internship is a great way to use the knowledge and skills you learn in academics on challenging problems in the areas of Cloud Technologies, Machine Learning, NLP. It is a realistic preview of working and exploring in an industrial research environment, which often is quite different from the academic setting. Key Responsibilities: • Work as part of a team developing company’s next-generation AI platform while improving the current AI-enhanced products. Contribute to enhancement of Cloud Services via analysis, exploration and optimization. Contribute to algorithmic development and optimization in the areas of text analytics, NLP, data mining and data collection. • Assist in developing and prototyping technologies for providing analytics from call center interactions.• Actively participate in designing experiments to measure system performance. Desired skills: Final year of your BTech, MS or PhD programs. Proficient in Python/Java programming and/or front-end frameworks. Exposure to cloud technologies (AWS/Azure). • Good understanding of theoretical concepts in NLP, Machine Learning, Statistics and other relevant areas.• Working knowledge of using public domain deep learning toolkits such as HuggingFace, PyTorch, Tensor Flow, Transformers etc.• Prior experience in complete life cycle of data collection projects. About Us:Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.