Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?As the Director of Data Platform & Technology, your leadership holds a critical role in building and nurturing a team of software engineers and solution architects in our data platform. Your commitment to elevating our company's data capabilities will be critical in steering our business toward growth and success.In this capacity, you will spearhead innovation, drive platform capabilities, and deliver solutions that impact data throughout our organization. Furthermore, your responsibilities will extend to the establishment and execution of a comprehensive data strategy and architecture that seamlessly aligns with our overarching company strategy.ResponsibilitiesDevelop, lead, and deliver a data platform architecture that supports the strategy of Data & AnalyticsBuild, mentor, and manage a team of data professionals, including data engineers, software engineers, and administrators.Establish and enforce engineering standards and expectations.Manage and optimize data infrastructure, including data warehouses, databases, and data lakes.Implement data visualization tools to make data insights accessible and understandable to non-technical stakeholders.Ensure data security and privacy by implementing robust security measures and compliance with data protection regulations.Drive data-driven innovation by exploring new technologies, tools, and data sources to enhance business processes and outcomes. Collaborate with cross-functional teams, including IT, marketing, finance, and operations, to align data and analytics initiatives with business goals.Define and track key performance indicators (KPIs) related to data and analytics initiatives to measure their impact on the organization.Educate, mentor and coach engineers and architects the organization.Skills / BackgroundDemonstrated experience in a complex global organization responsible for data engineering, architecture, and delivery.Create a fast-paced, scalable, and trusted data platform that empowers our business to turn insights into action.Demonstrated domain expertise in core enterprise data systems and capabilities (ingress, compute, egress, MDM, AI/ML, etc.)Highly motivated, continuous learner who seeks to understand other points of view.Ideally, experienced in a fast-paced SaaS business or similarly complex tech landscape.Exceptional at influencing senior business and technology stakeholders across the organization, effectively leading change, originating ideas, and championing and gaining commitment.QualificationsStrong written and verbal communication skills, articulate and effective communicator and presenter, able to describe complex problems and solutions in simple and understandable terms.Possesses mature understanding of foundational architectural concepts (design, business technology strategy, quality management, human dynamics, and IT environment)Expert level experience with cloud-based technologies, API architectures, and big data solutionsExperienced in agile software development.Experienced in guiding and leading data and platform teams.10+ years of progressive tech experienceMust be authorized to work in the US without sponsorship now and in the future.Up to 25% travel#LI-EP1#remoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $144,650.00 - $283,850.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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