Business Transformation Director

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Genesys is seeking a talented individual to join the Strategy and Operations Team to help solve the most pressing and challenging business problems of one of the world’s largest privately held software companies. The Business Transformation Director will play an integral part in achieving world-class operations for Genesys using our strategic plan as a guide and focusing on problem solving, process optimization, change excellence, analytics and insights. This role reports directly to the VP, Business Transformation Initiatives and regularly interacts with senior and executive leaders on strategy, planning, and operational execution.  The Strategy and Operations Team is at the center of accelerating Genesys’ ability to deliver against its strategic and financial goals. The scope of initiatives is largely focused on cross-functional transformation, driving revenue growth, operational improvement, and M&A integration. The ideal candidate must be comfortable deriving meaning and relevance from imperfect information based on raw data, stakeholder interviews, and operational investigations.    Primary responsibilities include:  Managing and leading cross-functional initiatives from ideation through operationalization, honoring commitments for timeliness, quality, budget, and business outcomes.  Developing plans to manage end-to-end activities, success criteria, roadmap, milestones, teaming, deliverables.  Analyzing complex ideas, business cases and organizational issues and building meaningful recommendations leading to the development of a strategy and roadmap for execution Creating and maintaining analytic frameworks and corporate dashboards to facilitate ongoing performance governance.  Driving collaboration and communication to ensure initiative success, including integration of dependencies.  Proactively mitigating risks, issues and obstacles raised by stakeholders, ensuring action items are clearly defined, assigned to owners, and driven to resolution in a timely manner.  Partnering with leadership to develop, deploy and govern initiative standards, best practices, and success measures.  Performing retrospectives, guiding improvements, and sharing best practices.    Qualifications:  Minimum of 10 years in transformation leadership, project management, and/or scrum master experience  Experience in leading large-scale initiatives, preferably using lean/agile and ADKAR methodologies  Proficiency in Excel, Tableau and Salesforce   Robust analytics and structured problem-solving skills  Passion and expertise in SaaS/Cloud strategy, transformation, and continuous improvement Strong interpersonal skills to work with cross-functional groups and influence without authority  High emotional intelligence and executive presence   Comfortable with ambiguity and “can go with the flow” Ability to navigate organizational change with ease Ability to think outside the box and come to the table with proposed solutions Excellent presentation, verbal, and written communications skills  Ability to quickly form productive and positive working relationships  #LI-Remote#LI-DJ1Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $137,600.00 - $270,100.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.