Senior Director, Operations

Senior Director, OperationsEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents – and counting!A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job SummaryReporting to the VP of Global Managed Services, the Operations leader oversees all the operations processes required for the business and leads the day-to-day operations business of various departments and functions globally. This individual displays exceptional leadership skills with the ability to inspire, motivate, and manage teams across different regions and cultures. They are equipped with a strong understanding of business principles, financial management, and budgeting to drive profitability and cost-efficiency within managed services operations. In addition to excellent communication skills to interact effectively with internal teams, clients, partners, and stakeholders across different geographical locations. ResponsibilitiesAbility to develop and execute a global operations strategy that aligns with the organization's goals and objectives Prioritize and focus groups on the most important work Strike a balance by only introducing complexity to the extent that it adds value  Build a network that helps to identify and connect with cross-functional stakeholders continuously; negotiate solutions that consider enterprise-wide impacts Balance driving execution with encouraging others to challenge the status quo Leverage networks to attract, develop and retain a sustainable, diverse talent pipeline to meet strategic objectives Understand and implement change requirements, knowing when to push back constructively  Look externally to anticipate customer needs, understand the evolving competitive landscape, and use this knowledge to create the experience and Platform Equinix most relevant for customers Ability to foster collaboration and build strong relationships with both technical and non-technical stakeholders Makes people feel safe, that they belong, and they matter  Works to achieve consensus through collaboration Proficiency in analyzing complex situations, identifying challenges, and implementing effective solutions to ensure smooth operations and service delivery Displays openness to new ideas and perspectives  Utilization of data analytics and key performance indicators (KPIs) to monitor, measure, and continuously improve the performance of managed services  QualificationsKnowledge and Experience soughtProven years of experience preferred in Managed Services and leadership roles Proven years of experience preferred in IT business with Customers facing Substantial experience in cross-cultural working environments in Managed Services Fluent in English. Desired Japanese, Portuguese, or Spanish Built or led a high-performing, healthy, highly engaged team and instilled a service mindset  Successfully set a vision and achieved operational excellence in large-scale programs   Skills and AttributesDemonstrated an ability to manage through or lead a change initiative  A proven track record of building and leveraging solid cross-functional relationships with other cultures and diverse teams to influence and align others Demonstrates humility  Displays enthusiasm; motivates and empowers others to achieve higher performance and better outcomes Experience in leading organizational change initiatives, particularly regarding process improvements, technology implementations, and service enhancementsFocus on delivering high-quality services that meet or exceed Customer expectations, emphasizing customer satisfactionStrong technical knowledge of the services offered within managed services, which may include IT infrastructure management, cloud services, cybersecurity, network operations, and more