Job Summary:THE TEAMTicketmaster Music is a passionate team within Ticketmaster dedicated to supporting our clients (concert promoters, agents and artist managers) by building tools that empower artists to more efficiently manage their touring business while understanding and engaging more deeply with their fans. It’s hard work. We love it, and we have a rare opening for an exceptionally talented Client Services Manager to join our team.THE JOB The Client Services Manager will join the front-line support team focused on artist-direct platforms, focusing on to Ticketmaster Guest List clients initially, with future opportunities to work with our Fan Clubs team and Ticketmaster Request, a new fan-friendly way to buy and sell tickets. The role is both client and program-focused, requires excellent written and verbal communication skills, and a strong attention to detail. A professional image must be maintained as you will be representing Ticketstoday and Ticketmaster while interacting with our high-profile clients.This role will work in a team that includes other Account Managers and Software Engineers based in Charlottesville and supporting remote team members across North America.WHAT YOU WILL BE DOING Work as part of a client and product support team using multiple applications to build ticketing events for sale through our invitation-based ticketing systemData entry/information gathering from promoters, box offices and TM representatives for event setupFacilitate email communication to fans regarding event updates and changesAssist the settlement team with coordinating payments to reconcile events post-showAssist in testing new software and reporting bugs and other system issues to engineering teamEnsure night of show distribution and/or settlement tasks are handled efficientlyWHAT YOU NEED TO KNOW3-5 years experience in a technical account management org, entertainment or ticketing background is a plusBachelor’s degree preferredExcellent written and verbal communication skills requiredStrong attention to detail requiredStrong organizational and time management skills requiredHigh energy, responding well to pressure, and working towards deadline skills requiredExcellent knowledge of Microsoft, Google and Atlassian productsHTML, email marketing knowledge preferredLIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
View Original Job Posting