Summary Posted: Nov 13, 2023 Weekly Hours: 40 Role Number: 200519446 Looking for a person with experience using open source softwares and technologies to build voice browsers and be committed to customer experience, be a strong leader and advocate for the global team, and thrive in a fast-paced, dynamic environment.
Act as technical lead driving IVR Platform and Application Development, the job requires,
- Deliver artifacts, technical alternatives and architectural designs that meet business requirements
- Become an SME in designing & building Speech enabled Conversational IVR (existing solutions and/or other open source solutions)
- Manage members of the IVR VXML Development and Platform team
- Speech related systems and solutions installation, configuration, development & Integration
- Document and implement application development best practices
- Lead engineer for services and framework that embeds voice within apps. Ownership comes with operational excellence that require mitigation, resolution, followup for impactful incidents and providing support Key Qualifications Key Qualifications Experience building and working with Voice Platforms and Voice browsers for IVR Experience in design & development of IVR applications using VoiceXML Hands-on experience with ASR (Automated Speech Recognition) and STT (Speech To Text) Knowledge of Genesys GVP, and other Genesys Software suite will be a major plus Experience in large enterprise & global engineering, development and support AWS and/or any other Cloud solutions experience will be an added advantage Description Description This is a unique opportunity to develop and implement technology vision and build Conversational Voice solutions end to end for the future. The role requires candidate with a strong technical background in IVR Platform and application development, and have experience creating solutions to build and host IVR Platform and applications. Education & Experience Education & Experience High school diploma or High School Equivalency Additional Requirements Additional Requirements
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