VP Account Management - EMEA

VP, Account Management EMEA Location : London, UK Reporting to : Managing Director, EMEA About DoubleVerify DoubleVerify is the recognized market innovator with the technology and tools that accurately authenticate the quality of digital media and drive ad performance for the world's largest brands. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry. Learn more at doubleverify.com. What you'll do The Vice President of Account Management has direct accountability for process and people management of the Account Management team at DoubleVerify. A critical front- line function, the Account Management team is responsible for day to day customer relationship management, campaign management and execution, and fulfilment of all partner campaigns utilizing DoubleVerify products and services. The VP of Account Management will work closely across all teams and functions including Sales, Implementation, Product Management, Engineering and Finance to deliver world class customer service and solutions to the market. R ESPONSIBILITIES Team: Development and oversight of the Account Management department in EMEA and related processes integral to the DoubleVerify sales organization. Design the proper and dynamic organizational structure for maximizing productivity and oversight of a growing, EMEA Account Management team. Building processes and a support structure for scale and quality. Cultivate the Account Management function at DoubleVerify through hands-on people management, including proactive skills development, coaching and mentorship. Develop and administer training programs for new hires as well as on-going training initiatives and activities.   Revenue and Performance: Balance resources against priorities and objectives. Development of standardized metrics by which performance is consistently measured. Evaluate team performance against to be developed service level agreements and quality metrics. Enforcement, monitoring and enhancement of all campaign related policies and procedures. Constantly monitor and improve customer satisfaction as it relates to the DoubleVerify campaign execution, implementation, and fulfilment processes. Enable active and comprehensive campaign and revenue management practices minimizing bookings to revenue variances. Proactively oversee DoubleVerify’s portfolio, identifying growth opportunities and up-sell potential within the existing client base. Understand, effectively communicate, and teach DoubleVerify’s value proposition, technology, and partnerships as relates to growth of current and prospective client accounts . Client Management: Ensure the successful management of customer expectations throughout the campaign lifecycle. Ensure the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting, ad-serving, or data issues. Develop a proactive, transparent approach to campaign performance management across all partners and constituents. Develop and maintain strong, active relationships with clients at both senior and mid management levels. Finesse sometimes complicated relationships across Advertisers, Agencies, Networks, Publishers, and 3rd Party Technology partners.   Senior Management: Articulate requirements for systems and product enhancements and next generation tools. Act as an Account Management subject matter expert in all strategy discussions on systems design and business opportunity analysis. Special projects as identified by management. Attend offsite meetings, conferences or industry events, etc. as necessary   Who you are Strong customer support and customer facing experience, preferably in the online media industry. Direct people management experience in Account Management with a deep understanding of the online advertising industry, comprehensive understanding the online media marketplace. Significant experience managing processes and people in a fast paced, transactional oriented environment. Experience managing or significant management capacity within an organization of scale. Strong customer service and proven leadership and people management cap abilities. Strong process management, business process re-engineering, and analytical skills. Proven ability to balance the needs of the customer while maintaining corporate objectives. Ability to work with internal and external customers to find solutions to challenges they face. Organized with a rigorous attention to detail, drive for excellence, and a positive “can-do” approach. Passion and desire to play a key role in driving a rapidly growing business to success in the advertising technology space Exceptional command of Microsoft Excel and PowerPoint. Not-so-fun fact:   Research  shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!