Renewal Manager

Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Position PurposeThis position will work to enable execution on the Genesys mission, to power the world’s best customer experiences. The Renewal Manager is responsible to secure and grow recurring revenue and bookings for existing customers by applying Genesys best practices for recurring revenue management.Key ResponsibilityThe Renewal Manager is responsible to obtain Renewal Orders, prior to expiration of the current coverage period, for all recurring revenue across cloud, on-premise, subscription, etc.  This Customer/Partner-facing specialization focuses on renewing contracts by applying Genesys best practices for recurring revenue management.Responsibilities / Job DutiesIn this role, the primary responsibilities will include (but are not limited to):Exceed quarterly and annual budgets and drive recurring revenue growth in region.Maintain a pulse on renewals in territory 150+ days in advance of expiration and through to closure e.g., understand current risk, key stake holders, potential for platform migration, account activity including license deals in process, and opportunity for expansion or revenue growth.Accurately forecast recurring revenue/bookings in-quarter and in out quarters, both verbally to management and through regular systematic updates.Identify at-risk renewals (predictive churn/attrition) and orchestrate remediation plans to secure renewal.Secure Renewal Orders for customer contracts prior to expiration of the existing term.Manage renewals according to company KPIs.Identify, understand, predict, and manage effects on recurring revenue across customers’ journey to migrate from one platform to another. Educate customers on subscription value in close alignment with Customer Success Managers and Partner Success Managers.Align and sell renewal offerings that address business outcomes in accordance with the Customer/Partner Success Plan.Ensure proper application of company governance, policies, and pricing practices are honored throughout the renewal negotiation.Ensure existing contract terms and conditions are documented in the renewal quote.  Demonstrate understanding of customer terms and leverage opportunities to maximize revenue accordingly.Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.)Demonstrate knowledge of company Customer Success values, commit to ongoing best-in-class performance, and deliver an exceptional customer experience.Articulate and sell value around Customer Success offerings and identify upsell opportunities for incremental growth through adoption of add-on service elements throughout the customer lifecycle (i.e., upsell).Collaborate with cross-functional partners to drive accelerated renewal negotiations and maximize selling opportunities and account retention.Validate customer entitlement (correct inventories) on premise quotes to avoid licensing discrepancies in accordance with company buying/licensing rules.Validate usage reports and historical trending, align with Customer Success Managers and Account Teams, to drive expansion and upsell opportunities at the time of renewal.Collaborate with internal partners on special agreements for new customer and renewal transactions.Handle escalations related to negotiations, customer questions and requests in accordance with company procedures and deal approval processes.Contribute to the design of renewal processes, best practices, and methodologies.Demonstrate knowledge of and participate in special programs (e.g., Compliance, Reclamations,Migrations and Platform Evolution).Participate in special projects.Train and mentor Associate Renewal Managers. Required Qualifications5+ years of experience negotiating, closing, and selling software, software subscriptions, software maintenance, or renewing subscriptions in global technology organization.Undergraduate degreeStrong written and verbal communication skills in English languageEffective communication including active listening, collaboration, persuasion, and conflict management.Fortitude, tenacity, accountability, and results-orientedDemonstrated ability to negotiate, manage conflict, build consensus, trust, and relationships with internal and external stakeholders and peers.Ability to prioritize, manage time, and manage multiple streams of work simultaneously.Demonstrated ability to be resourceful to overcome barriers and objections.Proven record of meeting or exceeding established selling or renewal goals.Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $30.07 - $58.97Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.