Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Summary:Genesys is hiring a PS consultant with a passion for working with leading-edge software technologies in an international environment. If you like to be part of a team of highly skilled consultants taking customer experience to the next level, join our Customer Success and Services team. You will be responsible for delivering Genesys Cloud solutions for customers or Partners. Get in touch and accelerate your career today!Key Responsibilities:The primary responsibilities for this role include (but are not limited to). In doing this, look to describe what must be accomplished, how it must be done, and why.. Solution Deployment, by working in close concert with the Project Manager in successfully delivering projects.. Technical implementation activities from post-sale to support.. Provides onsite/remote support for customer escalations as needed.. Identifies engagement-related problem areas and solves the issues in a proactive manner.. Assists the Customer Care organization in performing service call/maintenance activities as required.. Advise customers on best practices.. Maintains friendly and professional attitude in stressful situations.Minimum Requirements:. High School degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology, or related discipline.. 2/3 years work experience.. Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.. Fluent in both French and English.. The role requires good interpersonal communication and presentation skills as well as writing skills. The candidate must be keen to work in a diverse and multicultural environment.Desirable Skills:. Understanding of Cloud Application support & Cloud APIs. Experience in web application development methodologies. IP Telephony, hardware, and protocols: Audiocodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.), SIP, RTP and WebRTC. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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