Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Senior Analyst, Sales Operations is a member of the broader Revenue Operations team and will act as a business partner to sales leaders throughout the North America organization. This role functions as the key operational point of contact in region. Key Responsibilities, (including but not limited to):Primary business partner for regional operations directorWork with leaders to drive Globally Consistent (Minimum) Cadence schedule and drive Salesforce hygiene.Align with Senior Sales Leadership and the planning, analytics, and finance teams to develop go-to-market business cases and investment plans for the North America region.Drive and manage a globally consistent operating cadence and templates for regional leadership reviews of account plans, top deals, and pipeline, as well as quarterly business reviews and forecast calls.Work with Analytics team to drive improvements in productivity, customer targeting and propensity analysis, as well as make recommendations on GTM optimization.Perform live demos of new dashboards, CRM features & functionality, and opportunity processes that support best practices for pipeline management, rules of engagement, and deal velocity to sellers and management.Support Revenue Operations Specialists, when necessary, with field process issues/booking issues etc. Collaborate with strategy, finance, and analytics teams to develop sales team-tailored benchmarks for pipeline generation, sales productivity, and win/loss ratesDuring close periods closely monitor “to go” deals for the region and ensure deals progress through booking process and work with Account Executives to resolve any issues as they arise, ensuring the unit leaders are kept abreast of any issues as they arise.Proactively conducts analysis on KPIs to include: win-loss, indirect bookings, cloud-mix, new strategic campaigns and adhoc analysis.Build dashboards to track key metrics and pipeline visibility to initiatives. The Sales Performance Manager is a member of the broader Sales Operations team and will act as a business partner to sales leaders throughout the North America organization. This role functions as a key operational and strategic point of contact in region, and will focus on sales excellence, process improvement, and prioritizationMinimum Requirements: Bachelor’s degree Business, Statistics, Computer Science, or a related field is desirable.Proven experience with the development and implementation of systems/tools utilized for Salesforce, variable compensation, revenue reporting, and sales forecasting.Understanding of sales processes and pipeline management.Advanced proficient in Excel leveraging PowerBI, advanced formulas, pivot tables, and modelling experience.Proficient PowerPoint skills with experience preparing board level presentation materials.Experience building and modifying reports on Salesforce CRM Lightning.Strong attention to detail.Strong team player with ability to work cross culturally within and across business units.Responsible for improving processes, systems, and products to enhance subfunctional/regional/team performance. Works on problems where analysis of information requires evaluation a variety of factors. Devises solutions based on limited information and draws on prior experience and precedents to resolve issues. Uses evaluation, judgment, and interpretation to select right course of action. Enhances relationships and networks with senior internal/external partners who are not familiar with their business area's subject matter, often requiring persuasion or clear explanation of data and concepts. Adapts style to differing audiences and often advises others on difficult matters.May be responsible for providing guidance, coaching and training to other employees within job area. May manage projects at this level, requiring responsibility for the delegation of work and the review of others' work product. Preferred Requirements:Tableau and Clari experience preferred.Minimum 3+ years professional experience in sales or revenue operations and systems administration with Salesforce.Experience with United States Public Sector software sales / Go-to-market strategy strongly preferred.Strong written and verbal communication skills with a track record of presenting to senior management. Benefits Medical, Dental, and Vision InsurancePaid Parental LeaveTelehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off401(k) matching programAdoption Assistance Infertility treatmentsSee more Genesys benefits information at https://mygenesysbenefits.com/#LI-Remote#LI-BL1Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $65,000.00 - $135,000.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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