Summary Posted: Dec 5, 2023 Role Number: 200525411 Company Overview
Apple is a place where extraordinary people gather to do their best work. Just be ready to dream big!
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Imaging what you could do here! At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.
Essential Fucntions
Resolve technical and non-technical issues through tickets, from understanding user problems to giving solutions and documenting root cause analysis. Effectively communicate to both technical and non-technical customers the progress of the ticket. Identify and guide teams to understand users issue and help teams come up with solutions to address the concern. Collaborate with cross functional teams to fix issues like bugs and data quality. Ensure customer success through timely issue resolution, providing positive customer impact and experience.
In this role you will be asked to lead through ambiguous tickets and issues on a big data system, working with cross functional teams on Apple’s manufacturing data platform. The expectation is that you will be able to independently drive ownership of the issue across all leadership levels of the business and provide guidance and direction when you may not have all the facts or data points. Teams across the organisation are relying on the solutions we provide to make critical decisions with system availability being paramount to the success of many groups throughout the company, and with the ability to work weekends and holidays as required. Key Qualifications Key Qualifications Working knowledge on Linux Operating System and Unix/Shell Scripting. Programming work experience in writing complex Sql to extract Data from a large Databases. Extensive experience in using Advanced excel for Analysis and reporting Experience with Tableau (or other similar reporting tools) for data Visualisation and reporting Excellent debugging skills , particularly for large application with multiple technologies Experience in supporting Applications production system, working on support tickets and providing solution(s) for the same. Python Scripting experience would be an added advantage Exposure to cloud technologies is a plus. Description Description Customer-oriented mindset with a focus on delivering quality support and ensuring high customer satisfaction
Interact with end-users to understand, clarify, and document issues, as well as to provide updates on issue resolution progress.
Excellent communication skills to convey technical information to both technical and non-technical stakeholders.
Conducts research to understand how the organization functions and where it can improve. Being able to analyze this information and form a hypothesis of organization weaknesses and how to fix them.
Prepares reports with excel or Similar tools.
L2/L3 support on large enterprise applications with advance troubleshooting and root cause analysis.
Stays current with latest trends in manufacturing and operations in industries and applies them to existing business models
Travels to different job locations as required to maximize business knowledge and user feedback.
Analyze and interpret data to support business in decision-making, ensuring data accuracy and integrity.
Performs requirements gathering for overall improvement of platform.
Creates documentation for SOPs and process flows.
Collaborate with the testing team to ensure that testing efforts align with business requirements and participate in user acceptance testing (UAT) and facilitate user feedback.
Works with members of own team to offer different ideas
Clarifies strategic and operational problems / successes / failures with management
Implement strategies for gathering, reviewing and analyzing data to see the trend and pattern Education & Experience Education & Experience Additional Requirements Additional Requirements Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
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