Summary Posted: Dec 5, 2023 Role Number: 200525405 Company Overview
Apple is a place where extraordinary people gather to do their best work. Just be ready to dream big!
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Imaging what you could do here! At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish.
You are responsible to manage the global IT infrastructure process to restore normal service operation as quickly as possible to minimise the adverse impact on business operations. Key Qualifications Key Qualifications 4 plus years in a similar role as Incident Manager and/or Project/Program Management Excellent communication skills with both technical and non technical users (be able to bridge the gap) Attention to detail Adapt to new schedules/routines daily as priorities change Experience in Project/Progam Management, preferably driving multiple projects concurrently Solve unknown problems, offer solutions, execute on your deliverables and help drive others for results Ability to follow technical conversations Confidence to drive and manage large conference calls across multiple timezones with cross functional teams, both technical and non technical Experience collaborating with cross-functional teams and resolving conflicts when they arise Should possess the aptitude to quickly understand work processes and flows in various business units Sense of urgency, professionalism and drive for results and resolution Provide solutions to address the risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns Excellent problem solving skills Aptitude to independently learn new technologies Experience with Cloud technologies is a plus Description Description Lead technical and non-technical teams through incidents from identification through resolution and root cause analysis. Effectively communicate to both technical and non-technical customers the state of the system. Identify and guide teams to troubleshoot and resolve recurring platform issues. Work cross functionally to identify and document best practices and standard operating procedures driving.
In this role you will be asked to lead through ambiguous incidents and issues on a newly developed big data system working with cross functional teams. The expectation is that you will be able to influence across all leadership levels of the business and provide guidance and direction when you may not have all the facts or data points. Teams across the organization are relying on the solutions we provide to make critical decisions with system availability being paramount to the success of many groups throughout the company with the ability to work weekends and holidays as required. Education & Experience Education & Experience Additional Requirements Additional Requirements Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
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