Client Services Manager - GRC

The Client Services Manager - GRC has demonstrated experience in a services delivery role and is primarily responsible for the day to day management of Implementation team members. This role focuses on assessing quality of work, resourcing needs for contracted services, continuously developing employees at various levels of experience, as well as daily operational activities. The Client Services Manager provides feedback from the field to identify areas of improvement and continued learning opportunities.What You’ll DoProvides oversight on team's performance and assists in measuring quality of work Guides and supports their team with their services delivery to customers and partnersDrives accountability within their team on administrative and operational activitiesDirectly and indirectly interfaces with customers and partners to manage relationships, mitigate risks, and resolve issuesMaintains and enhances knowledge of financial, risk, or operational reporting using the Workiva platform through a commitment to ongoing training Successfully provides coaching and mentoring to their team, assists onboarding of new associates, and leads on-going training effortsEnsures that documentation of Workiva platform best practices is maintained and leads to implementation standardizationCollaborates cross functionally to participate in organizational improvement initiativesWhat You’ll Need Minimum QualificationsUndergraduate Degree or equivalent combination of education and experience in a related field5+ years of experience in service delivery role, finance, accounting, audit, or a related fieldPreferred Qualifications2+ years of direct people management experience Demonstrated knowledge with GRC platforms or related subject matter - audit, risk, controls, compliance, IT risk - and their related technology platforms Hands on experience within SaaS and cloud technologies, or data architectures preferredExperience working within a consulting or public accounting firm preferredExcellent verbal, written and interpersonal communication skillsAbility to present topics clearly and succinctlySelf-motivated with strong propensity for action, results and continuous improvementAbility to influence and drive change in business processesA leader with intellectual curiosity to positively impact the organization through their ability to delegate, leverage and develop talentCapable of developing, training, and mentoring others within the organizationEnhanced technology knowledge of the Microsoft Office suite and Google Workspace applications. Familiarity with any of the following: SQL, JSON, REST, or Python is a plusDemonstrated ability to curate and maintain customer-first relationshipsWorking ConditionsReliable internet access for any period of time working remotely, not in a Workiva office.Up to 25% travel  Where You’ll WorkOur values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.Customer Success:  Always delight our customers.Trust: Rely on each other. Integrity: Do the right thing, every time. Collaboration: Share resources and work together. Innovation: Keep creating solutions and finding better ways. Inclusion: Support a diverse community where we all belong. Accountability: Be responsible for your success and failure.We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.At Workiva, you’ll enjoy: Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and moreWork-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work. Learn more about life at Workiva: https://www.linkedin.com/company/workiva/Learn more about benefits: https://www.workiva.com/careers/benefitsWorkiva is an Equal Opportunity Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, gender identity, race, religion, disability status, sexual orientation, or any other protected characteristic.  Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com.#LI-MC1