Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?The Customer Success Quote Analyst will work to enable execution on the Genesys mission, to power the world’s best customer experiences. This position will grow and drive on-time renewals and work along with other positions within the Customer Success organization to ensure a seamless Genesys for life customer experience for all our customers.Key ResponsibilityThe Customer Success Quote Analyst will take responsibility for all renewal quoting activities such as creating renewal service orders for all Genesys services in preparation for renewal discussions; reviewing system generated renewal quotes for alignment with current buying rules, governance, and consumption rules; and accurate amendment of renewal quotes to align with expected targets.In this role, the primary responsibilities will include (but are not limited to):· Drive effectiveness and reduce overall time spent on tasks related to renewal quote creation.· Create, review, amend, and track customer renewal agreements for all Genesys products and services· Assist Customer Success and Renewal teams in preparing multiple quotes and renewal options to be presented to customer· Achievement of on time, accurate, and actionable renewal quote creation, revisions, and other key metrics· Use your knowledge of Genesys products and services, licensing, buying and selling rules, deal structure, and approval process to navigate and obtain all approvals required to provide an actionable quote to the renewal and account teams to meet required deadlines· Ensure renewal pricing follows current policies, rules, and procedures based on configuration of the offering and instance, including review and accurate inclusion of historical orders and product migrations by customer· Deliver accurate reporting as needed to ensure products and quantities align with license entitlement requirements· Strong collaboration with Renewal and Licensing teams to recognize urgency and quoting requirements for internal processing· Assist with enhancing and improving systems and processes to increase efficienciesRequired Qualifications· Bachelor’s Degree, or 3+ years' experience in an Operations, Product, or Specialists role within a B2B organization· Experience in Customer Success Operations, Contract Creation or Review, or similar role· A high attention to detail and organization· Experience in working with a team to identify process gaps and improvements, and continuously improve business processes· Prior experience using Salesforce (or similar CRM) required, familiarity with Gainsight, NetSuite, and Walk-Me desirable· Ability to use our basic business tools effectively: e-mail, spreadsheets, business collaboration tools, and file sharing· Exceptional ability to communicate clearly, both verbal and written· Bonus Qualification: Familiarity with CX (industry and technology)Skills and Competencies· Functional skill· Analytics Mindset· Analyze data - Ability to identify patterns, trends and insights through ideas.· How we Think· Decision quality – Making good and timely decisions that keep the organization moving forward· Balancing the needs of multiples stakeholders – Anticipating and balancing the needs of multiple stakeholders· How we Own It· Drives Results – Consistently achieving results, even under tough circumstances· Ensures Accountability – Holding self and others accountable to meet commitments· Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement· Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals· Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm· How we Interact· Active listener – Focuses on the person speaking with the intent of understanding versus self-focus and control· Organizational Savvy – Maneuvering comfortably through complex policy, process and people related organizational dynamics· How we Show Up· Instills Trust – Gaining the confidence and trust of others through honesty, integrity and authenticity· Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situationsCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $25.67 - $50.34Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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