Junior Analyst, New Accounts

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B. We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts. Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans. We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives. Are you a data savvy professional with analytical genes that thrives on driving data-based decisions through analyzing data and extracting insights?  Do you have an aptitude for visualizing those insights that improve operational decision making and are you attracted to an entrepreneurial culture and energized by high growth?  If so, read on… Upgrade Inc., a fast-growing fintech "unicorn", is looking for a "rockstar" Team Member to join our Escalation Team .  This key role will be a crucial member to build out the New Accounts Escalation Process and create efficiencies by leveraging Sumo Logic, DBVisualizer and Tableau to effectively provide a solution on applications. As a Junior Analyst in New Accounts, you will be critical in exploring issues and then providing critical insights to improve decision making.  You will also work with business teams to be able to strategically communicate root causes.  To be successful in this role, you must be a self starter, entrepreneurial by nature and enjoy a fast paced challenging environment.  This position is not bonus eligible at the moment. Shift: Monday through Friday What You’ll Do: Assist with the identification, development, and reporting of risk metrics on a recurring basis Enhance data and analysis work by providing actionable insight to your manager Partner with Risk and Compliance on KPI’s and helping maintain best in class SLA’s Work collaboratively, cross-functionally, and independently to interface with stakeholders and other analysts or engineers to meet business requirements Effectively communicate (written and verbal) technical subject matters to non-technical business stakeholders Learn and grow in operations with a focus on back-end databases and reporting of relevant business information What We Look For: 6+ months of experience in a quantitative, analysis, or reporting role within the Financial Services industry Strong analytical and problem-solving skills Minimum of 1 year of experience representing data in a easily digestible format Minimum 1+ years of relevant work experience within data analytics related fields SQL and/or Tableau experience Highly proficient in MS Excel and/or Google Sheets Financial services experience Nice to Have: BA/BS degree in quantitative field (Mathematics, Statistics, Engineering, Economics)  6+ months knowledge of SQL  What We Offer You: Great open office space Paid time off (PTO) 401K matching Comprehensive benefits package: Medical, dental, vision, life insurance & disability Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation Paid parking or platinum pass New Hire Training Program Wellness Incentive Program Kitchen fully stocked with snacks and beverages We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.