#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.About the Role:The Program Manager, Digital Success is responsible for defining, leading, and tracking strategic and operational programs to improve CrowdStrike’s ability to effectively and efficiently deliver excellent customer outcomes through the digital experience. The Program Manager, Digital Success works cross-functionally to orchestrate results with Customer Success, Customer Experience, Marketing, Product and Engineering and Customer Support.The Program Manager, Digital Success reports to the Sr. Director Customer Success Operations.What You'll Do:Develop and deliver digital initiatives to improve the effectiveness and efficiency of adoption capabilities for CrowdStrike customers, including:Digital customer journey and experienceCustomer journey developmentGo-to-market (GTM) and/or customer adoption campaigns, including collaboration with Marketing, Product, Data Teams, and Sales OperationsDigital journey development, content creation and curation, and metricsEnhance and augment digital experience for CSM-led customersCross-functionally align the digital experience across email, in-app, the customer portal, Product feedback, etc. for a cohesive customer experienceDefine, lead and track strategic and operational digital programs to successful completionDesign, evaluate, and measure digital programs against internal targets for continuous improvementLeverage data and analytics to develop, lead, and measure results for GTM sales and adoption-related initiatives, programs, and campaignsWhat You'll Need:Demonstrated progressive experience with Digital Programs, Customer Marketing, or related experience with a technical SaaS or subscription software serviceRich knowledge and track record with email campaigns, in-app experience, webinars/events, and certificationsDemonstrated progressive customer success experience leading relevant teams (Customer Success Managers, Customer Marketing, Technical Account Management, Product Management) and/or operationsExperience with defining and leading digital engagement strategies (i.e., digital journey creation, content marketing, etc.)Experience with cyber security tools and practices is a plusExperienced leading cross-functional initiatives in mid-sized or large organizations (i.e., 1000+ employees)Management experience with a team of at least 3 team membersExperience with digital engagement approaches and methods (i.e., Digital Customer Success / tech touch, Digital Marketing)Strong verbal and written skills with a strong ability to articulate and communicate strategies and plansDemonstrated success with cross-functional coordination, including planning, execution tracking, decision making, and goal managementAbility to use CrowdStrikeAbility to learn CrowdStrike as part of the roleYou share our values and work in accordance with those valuesPerformance Indicators:Revenue growth as measured by ARR, including gross renewal, expansion, and net retentionKey customer success measures (e.g., time-to-value, product adoption / health score, etc.)#LI-Remote#LI-RL1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangements Comprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoption A variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationWe are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com, for further assistance.CrowdStrike participates in the E-Verify program. Notice of E-Verify ParticipationRight to WorkCrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $115,000 - $190,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.
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