Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Do you want to help transform a growing company’s cloud platform tech stack? In this role, you’ll collaborate with our IT development teams and build the systems that will allow us to be successful.What this role is:We are looking for an experienced Sr. IT Manager- Cloud Platform that will help our team establish DevOps best practices while also supporting and maturing our cloud infrastructure. You will help implement continuous integration and deployment processes, develop IaC automation and contribute to our maturing micro-service architecture and implementation. The ideal candidate will have a strong customer driven focus on providing the tooling that enables our internal IT development teams.What you’ll bring to the table:This role enables the development of the cloud platform and associated software delivery capabilities. This includes clearing team barriers, identifying and removing potential risks, and surfacing accomplishments and hindrances in valuable and actionable ways. The successful candidate will help leadership use this information in strategic decisions to deliver the correct value at the right time. This role also enables and improves Genesys IT operations by providing Agile and DevOps coaching across teams to improve business outcomesSome details about what you’ll do:Lead the team with a customer-centric mindset, focused on delivering high-quality outcomes for our internal engineering and IT application development customers.Set priorities for the team in alignment with enterprise priorities, team strategies and goals, and overall effectiveness of the technologies, services, and capabilities.Establish and manage technology strategies, with a demonstrated ability to convert strategy into plans of action.Demonstrated experience with AWS services inclusive of: EC2, EKS, S3, RDS, Route53, VPC’s, CloudWatch/CloudTrail, Secrets Manager, SQS QueuesRecruit, direct, and develop staff, maximizing their contributions, professional growth, and their ability to build and sustain a team culture of high-performance and quality outcomes.Establish and grow relationships with other teams including infrastructure, application development, cybersecurity, cloud engineering, and enterprise architecture teams.Create and optimize technology and processes in partnership with other technology teams, compliance, and information security to ensure systems are designed and operated with security in mind.Drive innovation, experimentation, automation, optimization, and modernization throughout the technologies and capabilities.Empower team to research and recommend long-term solutions aligned with IT goals and plans.Manage technology ownership including activities such as forecasting, budgeting, contract negotiations, licensing, and vendor management.On-call availability outside of business hours providing technology leadership for major technology incidents or production outages, serving as a point of contact for on-call staff and communicating impact and urgency to senior leadership.Lead, develop, train, mentor and provide coaching and guidance to cloud engineering staff.Requirements:10 years of directly related cloud management experienceAbility to balance, prioritize multiple projects, and remain calm under pressure.5+ years Kubernetes and Helm experience5+ years Git + CI/CD (Github preferred)8+ years Major cloud provider tooling (AWS preferred)8+ years configuration management and Infrastructure as Code (e.g. Terraform, CloudFormation, Ansible, AWS CDK)Agile / Lean development methodologiesExperience in leading a team of Cloud Engineers toward company milestonesCoach and mentor agile and DevOps practitioners to better develop robust practicesComfortable with preparing and delivering presentations to a variety of stakeholders, including C-suite executivesUnderstanding of good development practices, cloud, networking, security, and other IT functionsExperience with tracking costs and expenses relative to Capital Expenditures (CapEx), Operational Expenditures (OpEx) and generated value#LI-PS1#remoteCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $133,400.00 - $261,800.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsMore details about our company benefits can be found at the following link: https://mygenesysbenefits.comIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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