Build something new with a world-class team.At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?Put your talent for creative problem solving to work at Genesys, where it will be appreciated and recognized every day.What the role isThe Genesys Cloud Software Engineer is a talented software development professional playing a crucial role in the success of the Genesys Cloud platform. In this role, you will work closely with product managers and other engineers throughout the platform to take Genesys to the next level. This role sits within the core platform team and reports to a team lead, also an engineer. The team’s purpose is to provide a rock-solid, secure, highly available, and feature-rich foundation for the larger Genesys Cloud contact center solution. Specifically, you will join the team behind a microservice that performs all aspects of routing conversations to agents.What the role isn’tThis role isn’t a lot of hand-waving and paper-pushing. It is development intensive. However, it’s not about cranking out lines of code or meeting unreasonable deadlines handed down from management. We feel that quality solutions are better than just “getting it done”. The notion of empathy pervades Genesys, and this extends to allowing engineers to explore, learn, and grow, not just deliver by a deadline.What you’ll bring to the tableYou have a desire to work in an internationally distributed team of motivated, engaged engineers, consulting with team members, product management, customer support engineers, DevOps, testing teams, and others to define, design, and deliver a world-class technology-forward contact center solution for customers of all sizes, including many names found on your household shelves or in your phone’s app list. You are smart, eager, proactive, independent, and friendly. You are fluent in software programming, researching solutions and best practices, and getting the details right.What’s in it for youYou’ll see your skills make an immediate impact for an organization that is growing at a tremendous rate. You’ll be rewarded with industry-leading pay, an excellent benefits package and an open time off structure. You’ll be accepted for who you are, wherever you are and will be welcomed into the One Genesys culture, where your talents will be allowed to blossom without sacrifice to work/life balance.What you’ll do:Take an ownership role in new features, from design to implementation to testing and deploymentTackle the backlog of bugs and required improvements that arise from a constantly evolving codebaseReview teammates’ work to share suggestions and stay apprised of what’s changing in the codeAct as the cornerstone of a small local team of developers, engendering engagement and communityStay up to date on wider platform changes in order to implement updates and best practices as necessaryEventually, join the rotation of on-call engineers and respond to critical service alerts – something we naturally strive to minimize!Who you are (minimum requirements):You have a bachelor’s degree or higher in Computer Science or a related fieldYou have 8+ years of software development experience in Java or a similar languageYou are self-driven and comfortable taking the initiative to work asynchronously with your teamYou can break down complex problems to find and implement the most elegant solutionYou are energized by building things that will be heavily usedYou have excellent problem solving and critical thinking skillsYou have excellent written and verbal communication skillsYou design not just to solve a problem, but also with maintainability, testability, monitorability, and automation as top concernsYou have used distributed version control systems, such as Git, and know the difference between Git and GitHubBonuses: you are experienced with microservice architecture, cloud-based software development (e.g., AWS), NoSQL database systems, distributed event streaming systems (e.g., Kafka), and RESTSuccessful Lead Software Engineers will:Demonstrate a high level of curiosityKeep up-to-date on technologies and apply them to new or existing projectsImprove the overall platform through shared library contributionsBe highly detailed individuals who deliver solutions that are scalable, stable, and resistant to chaosWork closely and collaboratively with team membersIdentify and proactively handle issuesStrive for excellence in the features they deliverIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
View Original Job Posting